Senior Commercial Contact Center Head – Arab |
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New Sourcing International (NSI)
Ref: KP709-904
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The RoleThe RoleSenior Commercial Contact Center manager required for a leading consultancy based in Doha, Qatar. My client is a market leader in providing full scale public sector solutions from both a technology and business process improvement perspective. They are currently seeking a Senior Commercial Contact center manager to lead a Greenfield project focusing on developing new business opportunities for a fully operational contact center. The role will involve building a network and portfolio of clientele from scratch including building the pricing and operational strategy of the commercial contact center. They are seeking 15 – 20 years of professional experience in managing a large scale business operation (contact center) from scratch. The role requires an energetic, enthusiastic individual whom is not phased in building a new business from the bottom up. This individual also requires the ability to manage large scale operation hence strong management and leadership qualities are vitally important for the role. The role offers generous tax free salary + excellent benefits. |
RequirementsRequirements- 15 – 20 years experience in predominantly in managing commercial call center - Strong experience in building the business from a nonexistent client portfolio to a vast business requiring numerous employees - Strong commercial understanding and excellent sales abilities - GCC experience is highly desirable - Exposure within a Greenfield Contact center environment is also required - Fluency in English both written and spoken - Demonstrated leadership qualities in a difficult environment. - Demonstrated ability to build a pricing strategy - Demonstrated experience in managing Contact center operations on a day to day basis. |
About the CompanyAbout the CompanyNew Sourcing International (NSI) is a leading international group specializing in talent acquisition services around the globe. Since our introduction in 1999 we have grown extensively and now have thriving operations globally enjoying success through a network of cities worldwide with clients ranging from SME's to large corporate companies. Our local offices boast a wealth of regional expertise with consultants whom understand the complexities and cultural sensitivities of each region. We have created a new concept of providing niche specialist recruitment solutions tailored to the needs of specific markets, regions and industries. NSI is managed by leading industry professionals with diverse domain and location exposure in across various continents. We have a wide selection of databases and tools at our disposal that enable us to gain access to passive as well as active candidates. We have a growing business presence in countries including Australia, North America, Africa, UK and the UAE. NSI has been providing talent management and recruitment services to a variety of industries for over 11 years. Our portfolio contains a range of offerings starting from recruitment, executive search, head hunting, outsourcing, contract staffing, and project recruitment. |
This Position is closed or expired
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