Senior Commercial Contact Center Head Arab

NSI & Bluefin Talent
Doha, Qatar

Ref: KP709-904
NSI & Bluefin Talent

The Role


The Role


Senior Commercial Contact Center manager required for a leading consultancy based in Doha, Qatar.

My client is a market leader in providing full scale public sector solutions from both a technology and business process improvement perspective.

They are currently seeking a Senior Commercial Contact center manager to lead a Greenfield project focusing on developing new business opportunities for a fully operational contact center. The role will involve building a network and portfolio of clientele from scratch including building the pricing and operational strategy of the commercial contact center.

They are seeking 15 20 years of professional experience in managing a large scale business operation (contact center) from scratch.

The role requires an energetic, enthusiastic individual whom is not phased in building a new business from the bottom up.

This individual also requires the ability to manage large scale operation hence strong management and leadership qualities are vitally important for the role.

The role offers generous tax free salary + excellent benefits.

Requirements


Requirements


- 15 20 years experience in predominantly in managing commercial call center

- Strong experience in building the business from a nonexistent client portfolio to a vast business requiring numerous employees

- Strong commercial understanding and excellent sales abilities

- GCC experience is highly desirable

- Exposure within a Greenfield Contact center environment is also required

- Fluency in English both written and spoken

- Demonstrated leadership qualities in a difficult environment.

- Demonstrated ability to build a pricing strategy

- Demonstrated experience in managing Contact center operations on a day to day basis.

About the Company


About the Company


New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution in both the technology and financial services domain.

Working together as a specialist search and selection agency, we concentrate on 'blue chip' financial services & technology consulting organizations across London and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.

We are dedicated to representing 'best of breed' candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.

Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and IT industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients' sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.

Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote.
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