Senior Consultant SAP REFX, CS/PM – Enterprise IT

Job description / Role

The EIT is responsible for creating, implementing and sustaining a world-class service provision and agile development capability to facilitate the ambitious growth and business transformation agenda of the Al Futtaim Group across all geographies. This covers Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance. EIT also manages and innovates the entire life-cycles of a SAP ERP system for amongst others Automotive, Retail, Real Estate and Financial Services including development, selective outsourcing and application management. The Group Infrastructure includes data centers hosting state of the art servers & storage, converged networks, workplace, services and security systems.

As a Consultant - SAP REFX and CS/PM you will need to understand and implement the best Business Processes in SAP environment by designing appropriate solutions supporting the customer's business processes as part of the overall SAP program.

You will be responsible for the method and processes used to translate business requirements into a solution considering balancing both the functional needs and data architecture.
You will provide an expert level of skills & knowledge in the evaluation, development, testing and delivery of SAP REFX and CS/PM application and related business process developments.

Responsibilities will include;

Support and Maintenance of the SAP systems
The successful candidate will demonstrate the ability to manage configuration and other business process related activities including:

* To provide an expert level of skills & knowledge in the evaluation, development, testing and delivery of SAP application and business process developments.
* Collaborate with the business in identifying functional requirements for process groups, and create corresponding technical specifications.
* Create and modify SAP configurations using defined development standards, procedures, and design specifications.
* Develop test scripts, perform unit testing, and contribute to integration testing of development objects
* Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.
* Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
* Ensure Change Controls are developed, tested & released according to an agreed schedule and ensure all high business impact changes are escalated as appropriate.
* Expected to be involved in some support activities and a number of development activities and to have developed excellent business process design skills.

Design and Evolution of the business process design
The successful candidate will demonstrate the ability to manage all aspect of the business mapping and blueprinting process including:

* Process design and gap analysis to standard SAP functionality within the business blueprint project phase
* Able to evaluate the system strategies and requirements related to new SAP components; recommending and implementing them.
* Developing and documenting the detailed design and configuration of the business process

Delivery of programme/project solutions

* Responsible for leading the design and configuration streams within complex SAP solutions for a specific module.
* Develop functional specifications for reports, forms, and interfaces, modifications and data conversions.
* Legacy data mapping and integration to other modules and Legacy applications.
* Operating in a programme context, including participation in cross functional teams and working with people and organisations from different regions/cultures.

Demonstrated commitment to change/incident management

* Responsible for ensuring that the system change request process is adhered to in terms of quality and commitment to timelines for estimation/delivery
* Responsible for ensuring that incidents are resolved as per approved Service Level Agreement
* Responsible for identifying trends in incidents, and targeting areas for improvement

Requirements

Qualifications/Knowledge:

* A degree in Information Systems/Project Management related discipline.
* Working knowledge of Systems Lifecycle
* Experience in SAP system implementations

Experience:

* A minimum of 5-6 years' experience in the configuration, delivery, and support of SAP processes and 3 full SAP project life cycles of significant size, scope and complexity.
* Involvement in SAP opportunities as either overall lead or solution lead would be advantageous.
* Experience of working in the Financial Org's/Real Estate/Government/Constructions will be highly regarded.
* Experience of working in the Middle East will be a plus.

Job Specific Training:
Project Management experience
Business process improvement methods
Job Skills and proficiencies:
SAP Solution Design:

* Strong business process knowledge stretching beyond SAP functionality, in the Engineering and Real estate industry
* This role requires functional & technical skills in the areas of SAP REFX (Contracts management, sales based rent, service charge settlement)
* This role requires functional & technical skills in the areas of SAP CS/PM (Service Contract Management, Plant Maintenance)
* Knowledge of integration with CAD/GIS would be an advantage.
* Knowledge of SAP FICO will be an advantage.
* Integration knowledge with other SAP modules (MM & SD).
* SAP certification will be a plus.

General:

* Ability to reprioritize in response to a fluctuating work or customer environment.
* Excellent Customer liaison skills, with a dedicated and positive attitude.
* Excellent negotiation, process/analytical, organizational, customer service and communication skills
* Proven track record of building and maintaining strong working relationships.
* Demonstrate facilitation, communication and collaboration skills.
* Understands delivery within a context of possible constraints (e.g., cost, schedule) and able to operate effectively within those constraints.
* Able to provide coaching and knowledge transfer to team members, including ensuring that resources have proper understanding of application functionality and system technologies.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.