Senior Customer Service Agent

Job description / Role

Senior Customer Service Agent - Qatar Airways - Doha

In this role, you will be proactively responsible to handle designated check-in counters for our Premium passengers, boarding gates and all other areas determined by management by monitoring the flights and dissemination of information ensuring provision of services as per the laid down service standards.

Additionally you will be responsible to monitor to motivate your colleagues by briefing them. You have to use trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize/eliminate flight delays, passenger inconvenience and maintaining the safety/safety requirements. You will be responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care for our Premium passengers handling process.

Requirements

To be successful in this role you will need post High School Qualification. Minimum 3 years of job-related experience required with frontline passenger handling.

You have excellent writte /spoken English skills. You can work all the procedures and rules learnt through the training, briefing and operational circulars. Proficient in Passenger Handling Procedures and should have an ability to delegate work, set clear direction and mange work flow.

We need a strongly motivated individual who is focused and detail oriented. You need to be able to have strong mentoring coaching skills, an ability to develop and train subordinate skills and should foster team work among team members.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.