Senior Customer Service – IKEA

Job description / Role

Senior Customer Service - IKEA Dubai Festival City

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings
store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.
At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isn't only our vision, it's our way of life!Reporting into the Operations Manager, the overall purpose of the role is to assist in the day to day operations of the Customer Service department within IKEA Dubai.
Managing a team of people, key responsibilities include:

* Ensuring that the level and quality of customer service is delivered to the highest standards in the Information/Reception areas
* Attends to all major customer complaints and suggestions as well as providing feedback where necessary to ensure customer's expectations from the visit to IKEA is met or exceeded
* Organizes and ensures the safety, cleanliness, friendly courteous operation of the children's playroom and ball-room areas
* Coordinates the daily planning and scheduling of all deliveries and assemblies based on sales; and
* Assists the Customer Service Manager in the preparing the annual budget for Delivery/Assembly needs and goods flow based on the projected annual sales targets provided.

Requirements

As a customer centric individual you will have at least three to five years experience in managing a customer service function preferably within a retail environment. Your planning and organising skills will be second to none as well as your ability to communicate across all levels of the business.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.