Senior Customer Service Representative - Hertz

Job description / Role

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.

Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

We are currently looking to recruit a highly enthusiastic Senior Customer Service Representative for our Hertz team based in Dubai. Reporting to the Branch Operations Manager and your key responsibility will be to provide the highest level of quality service to our customers.

Your duties will include:
- Emphasizing on selling and revenue maximizing on core products such as Collision Damage Waiver, upsells etc.
- Effectively operating RentPro system
- Completing all rental paperwork, i.e. rental agreements, NRT's, exchanges and reservations in accordance with Hertz procedures and policies.
- Answering all telephone calls in accordance with Hertz policy.
- Liaising with various Hertz departments such as Distribution and Delivery and Collection.
- Action overdues daily and ensure follow up is in accordance with correct Hertz procedure.
- Flexible attitude and ability to service all areas of the branch as needed.

Requirements

- At least 2 years experience within a customer service role
- Fluent in English language skills
- Excellent organisational and time management skills
- Good communication skills both written and oral
- Ability to work well as a team with 100% customer focus
- An enthusiastic, flexible and positive attitude towards providing excellent service to our customers
- Excellent telephone manner is essential

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.