Senior Food and Beverage Manager

Emirates Flight Catering
Dubai, UAE

Ref: MP497-15
Emirates Flight Catering

The Role


The Role


•Ensure compliance with Emirates Flight Catering (EKFC) safety standards and government regulations so that a safe and effective environment is provided to staff working under Foodcraft / Off airport outlets.
•Provide expertise on Food and Beverage management to the team in establishing the Foodcraft and Off Airport business within Emirates Flight Catering.
•Collaborate with the Sales and Marketing Manager and with the Assistant Vice President – Production in aligning the operational requirements with customer expectations to avoid any operational issues.
•Control and minimise costs without compromising on product quality and service.
•Prepare monthly/annual budget on CAPEX, manpower, inventory and to exercise cost control to achieve key performance indicators to improve profits.
•Business development for Foodcraft by proposing new opportunities of growth and feasibility of merger or acquisition options.
•Partnering with human resources in conducting training, disciplinary and grievances meetings, recruitments and performance management for the department employees.
•Monitor overall budget regarding food cost, revenues and overtime, as well as expense reduction through cost control and management of overall financial matters.
•Communicate and direct the Food and Beverage Manager (Foodcraft) on customer specifications providing operational guidance in implementing the catering orders on time.
•Report generation on existing and new clients on a monthly basis and conduct analysis with respect to Foodcraft’s brand positioning, market segmentation and market reach.
•Lead the Food and Beverage Airport outlets through a team of supervisors by providing operational guidance in managing the day-to-day customer expectations.
•Establish and maintain high level relationships with potential clients and key customers to promote and secure future/repeat businesses and manage accounts of existing business effectively by creating an adequate system.
•Ensure minimisation of customer complaints and establish systems to achieve quick resolution of customer complaints.
•Maintain, monitor, and regularly evaluate pricing and contracts with customers so as to provide products and services that meet standards of quality, timeliness and cost.

Requirements


Requirements


•Degree in Hospitality Management or equivalent professional qualification.
•High standards of professional conduct with excellent communication and presentation skills.
•Senior Managerial Food and Beverage experience in Banqueting, events catering and restaurant management.
•Valid UAE driving licence.
•Excellent people management skills with proven experience of leading and managing team in an effective manner and employing positive cultural change within.
•Strong negotiation skills and proven ability to achieve customer service recovery outcomes.
•Result orientated, appreciating and delivering milestones through contingent planning and effective schedule execution.
•Commercial acumen to prepare and analyse business cases.

About the Company


About the Company


Emirates Flight Catering is 90% owned by Emirates airline, with the remaining share being held by Dubai Civil Aviation. In July 2007, the Company inaugurated its technologically advanced catering facility dedicated to servicing the flights of Emirates airline. The facility, with a built-up area of over 56,000 square metres and the capacity to produce over 115,000 meals per day, is the largest of its kind in the world in terms of volume throughput. It features high levels of automation including a 2.55km long electric monorail system for the transportation of meal carts, a bin conveyor system to transfer clean items from the Warewash area to the Production and Operations Departments, and a vacuum waste system with pipes over 600m in length.

The existing facility was originally commissioned in 1982 and has been continually updated and upgraded since then. The Company also caters to other airlines operating at Dubai International Airport. In total, the Company services over 110 regular airline clients.
This Position is closed or expired