Senior Food and Beverage Manager

Emirates Flight Catering

Dubai, UAE

Ref: MP497-15

Job description / Role

Employment: Full Time

•Ensure compliance with Emirates Flight Catering (EKFC) safety standards and government regulations so that a safe and effective environment is provided to staff working under Foodcraft / Off airport outlets.
•Provide expertise on Food and Beverage management to the team in establishing the Foodcraft and Off Airport business within Emirates Flight Catering.
•Collaborate with the Sales and Marketing Manager and with the Assistant Vice President – Production in aligning the operational requirements with customer expectations to avoid any operational issues.
•Control and minimise costs without compromising on product quality and service.
•Prepare monthly/annual budget on CAPEX, manpower, inventory and to exercise cost control to achieve key performance indicators to improve profits.
•Business development for Foodcraft by proposing new opportunities of growth and feasibility of merger or acquisition options.
•Partnering with human resources in conducting training, disciplinary and grievances meetings, recruitments and performance management for the department employees.
•Monitor overall budget regarding food cost, revenues and overtime, as well as expense reduction through cost control and management of overall financial matters.
•Communicate and direct the Food and Beverage Manager (Foodcraft) on customer specifications providing operational guidance in implementing the catering orders on time.
•Report generation on existing and new clients on a monthly basis and conduct analysis with respect to Foodcraft’s brand positioning, market segmentation and market reach.
•Lead the Food and Beverage Airport outlets through a team of supervisors by providing operational guidance in managing the day-to-day customer expectations.
•Establish and maintain high level relationships with potential clients and key customers to promote and secure future/repeat businesses and manage accounts of existing business effectively by creating an adequate system.
•Ensure minimisation of customer complaints and establish systems to achieve quick resolution of customer complaints.
•Maintain, monitor, and regularly evaluate pricing and contracts with customers so as to provide products and services that meet standards of quality, timeliness and cost.

Requirements

•Degree in Hospitality Management or equivalent professional qualification.
•High standards of professional conduct with excellent communication and presentation skills.
•Senior Managerial Food and Beverage experience in Banqueting, events catering and restaurant management.
•Valid UAE driving licence.
•Excellent people management skills with proven experience of leading and managing team in an effective manner and employing positive cultural change within.
•Strong negotiation skills and proven ability to achieve customer service recovery outcomes.
•Result orientated, appreciating and delivering milestones through contingent planning and effective schedule execution.
•Commercial acumen to prepare and analyse business cases.

About the Company

Based in Dubai, Emirates Flight Catering is a multicultural workplace employing over 10,000 people from 59 countries around the world. From our inception in 1982, we have been creating a creative and collaborative working environment and believe that this has been at the core of our company’s success.

At Emirates Flight Catering we take pride in the in-flight catering, hospitality and support services provided to all Emirates Airlines Flights, First and Business Class lounges as well as more than a 110 other airlines departing from Dubai International Airport. Whilst our operation is challenging, with the capacity of more than 175,000 meals per day, we have invested in our people and promoted an environment that depends on team work.

In addition to the opportunity of working for the largest stand-alone and technologically advanced catering facility in the world, a career with Emirates Flight Catering offers substantial professional growth, including advanced training in the fields of food safety and large scale operational management.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month