Senior Manager – Customer Data Analytics

Ooredoo

Oman

Ref: GP843-273

Job description / Role

Employment: Full Time

As a Senior Manager Customer Data Analytics you will be managing sources of customer data and knowledge, provide in-depth analysis to support marketing and sales projects. You will be developing the data warehouse to incorporate new processes, tools and systems, for example churn prediction, segmentation, usage profiling and customer value analysis.

You will be managing ongoing development of customer Data-Warehouse insight and ad hoc reports, generating findings from Data-Warehouse analysis into actionable insights for the business. You will be developing required models, extend functionality of the Data-Warehouse, liaison with IT to provide business requirements, and ensure they are delivered on. You will also integrating customer analysis into the planning processes, ensuring reporting functions (dashboard etc) are meeting user expectations, providing template / data-sets for regular outbound/marketing activities.

Requirements

To be considered for this role you should have a university degree in business of IS with total of 8 years working experience, experience in business & performance analysis with DWH is a bonus.

Excellent analytical skills
Excellent communications skills
Good project management skills
Fluent in English (written and spoken)
Good written and spoken Arabic is desirable

About the Company

Ooredoo, Omans customer friendly communications provider..

Ooredoo combines extensive global expertise and talented, caring people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly technology and customer satisfaction.

Our Vision and Mission

At Ooredoo, we are committed to enhancing your daily life by making communication easier, more versatile and always a rewarding experience.

Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the communications provider and employer of choice in Oman.

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