Job closed
Job description / Role
Senior Manager, Customer Experience- Commercial Bank- UAE
My client, a leading bank, is looking for a Senior Manager, Customer Experience, to be based in Bahrain.
The role revolves around:
- To create a process to manage customers cross-channel exposure, interaction and transaction with various sections of the bank.
- To create an effective complaint management process identifying the root cause of problems
- Improve customer satisfaction scores through regular feedback and surveys conducted through customer recommendation index and brand health index.
- To develop service standards ensuring that the bank is the target segments customers natural bank of choice
- Provide support to improve business processes removing impediments jointly with Business Units and other product partners.
Requirements
To apply for this role, you will require:
- Circa 6-8 years experience in customer handling roles
- Idealy qualified MBA or CA
- Proven ability in: performance management, commercial sales management, relationship management
- Strong interpersonal skills
If your skills and expertise match this criteria, then please apply online.
About the Company
Huxley delivers world-class recruitment services that adapt as businesses evolve. For over 20 years, Huxley has provided comprehensive solutions that strengthen our partnerships with customers. Global teams in local markets specialise in placing Banking and Finance, Engineering, Commercial and Technology jobs across a wide range of industries.
Working with companies of all sizes from large multi-nationals to innovative start-ups, we offer compliant solutions that meet both global and local regulatory standards. Our teams deliver mid-level management roles through to leadership positions on a contract, permanent, interim and retained basis, as well as talent management consultancy, including salary surveys, location strategies, talent mapping, diversity consulting and organisational design.
Huxley is a part of the SThree Group.