Senior Manager – Development and Testing
du telecom
Dubai, UAE
Ref: HP332-26 		du telecom

The Role


The Role

Job Purpose:
To lead a Development and Testing team within the IT Billing department by driving the impact analysis for any development requests for non-kernel BSCS billing modules and\or possible new applications\tools to support billing and business.

Sr. Manage and handles the defects resolution process, and ensure proper releasing to SIT\UAT in a timely manner.

Sr. Manage the billing shipments ordering, planning, and releases to SIT\UAT,

Sr.Manage the billing development environments in terms of creation, configuration, maintenance, and upgrades.

To manage activities of staff in the development of Non-Kernel BSCS billing modules and the Full/Hot shipment testing functions to ensure the delivery of the required contributions in terms of providing EITC with systems and procedures that can support and enhance the business processes.

Develop and implement all required modules from the Billing Application to ensure accurate implantation of EITC's business cases and scenarios.

Maintain user acceptance testing and development related activities.

Principal Accountabilities / Key Result Areas:
o Plans, prioritises and manages activities of staff in the Development and UAT functions to ensure the delivery of the required contributions in terms of providing EITC with systems and procedures that support and enhance the business processes.
o Ensure end-user satisfaction and new requirements are met in a timely manner within the cost projections and with quality
o Develops, gains approval for, and implements policies and procedures that will facilitate the achievement of provisioning and proper customer administration.
o Provides input for the development of budgets, ensuring that adequate provision is made for the funding of all planned activities. Monitors expenditure for effective cost control and justifies variances.
o Develops and implements appropriate information procedures that generate reports as per requirements.
o Monitors system performance to achieve effective optimisation and provides full system user support and troubleshooting back-up for the speedy resolution of problems.
o Ensures that all new services and upgrades are tested for compatibility and integration with the billing system.
o Recruits, trains, motivate and develop reporting staff to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximise their potential and contribution to EITC.
o Keeps informed of regional and international IT technology developments and “best practices” for possible benefit of EITC.
o Providing status reporting to manager on a regular basis
o Project Management of moderately sized projects – in the area of establishing roaming partners in the billing system
o Gain an understanding of EITC Business Processes.
o Define new business processes.
o Support implementation of Software including development, testing and roll-out.
o Support the Problem Notification process including development of fixes, testing and implementation.
o Supervise other team members
o Follow Methodology and ISO.

Requirements


Requirements

Knowledge, Skills, Experience and Competencies:
o Analytical Thinking in a Variable environment
o Capacity to act in absence of personal or procedural guidance.
o Demonstration of balanced Business and Technical skill sets.
o Impact and Influence
o Strategic thinking
o Problem Solving skills
o Planning & Organizing
o Very high Communication skills
o Team Work and Cooperation
o Organizational Commitment
o Relationship Building
o Workflow Analysis
o Coaching
o Achievement Motivation
o Customer Service Orientation
o Flexibility

Core Competencies & Qualification:
o University degree in Computer Science or related discipline.
o 8 year’s experience in Billing, Customer Care & Provisioning in the telecommunications sector with at least 2 years at the managerial level.
o Strong knowledge of the BSCS system is essential.
o Strong knowledge of development tools and testing methodologies is essential.
o Excellent written and oral English skills.
o Good management and interpersonal skills with proven experience in motivating a diverse technical staff complement.
o Familiar with working in and taking a leadership role in a multi cultural, multi national environment.
o Strong planning, analytical and problem solving skills.
o Ability to plan and accomplish goals within a team environment.
o Strong written and verbal communications skills are a must.
o Ability to work under pressure and manage others.
o Thorough Understanding of complex Business Processes, flows and their modelling.
o Presentation and Change Management Workshops

About the Company


About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television.
Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.

This Position is closed or expired