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Job description / Role
To drive Performance Management process for the company as well as the quality control processes and policies in line with corporate strategy, goals, business plan and BU / FU demand; to develop corporate performance scorecard and review performance levels and performance outputs against the defined targets on an ongoing basis.
Planning and Implementation:
· Implement short and long-term operational plans for the Department in line with Divisional goals and objectives.
· Participate in the Department’s budget planning phase in order to ensure sufficiency of allocated budget to meet the Department’s goals.
· Participate in the development of Strategic Finance Division’s strategies and plans in collaboration with the Divisional Departments.
· Recommend the introduction of improved analytical systems and modeling techniques.
· Lead the development of Performance Management &Quality strategies that effectively support the attainment of departmental business goals.
· Ensure and monitor the implementation of Performance Management &Quality targets and initiatives.
Developing and Implementation of Performance MGMT & Quality:
· Implement annual Performance and Quality targets and initiatives for BUs/FUs.
· Facilitate alignment of key management processes with corporate strategy.
· Define performance management concepts, measures (KPIs) and processes.
· Review performance levels and performance outputs against the defined targets on an ongoing basis.
· Monitor Balanced Scorecard of the business and report progress to Management and different functions.
· Liaise with other Finance Departments to prepare periodic reports on the actual performance levels for the organization as a whole, BU / FU level performance.
· Analyze cases of low performance levels to identify any root causes/ obstacles for the same and forecast for future output levels.
· Develop Omantel quality control policies, guidelines and processes management framework.
· Map organization processes to processes management framework.
· Support BUs / FUs divisions in measuring quality and ensuring adherence to quality standards for all processes.
· Design and drive quality management programs in the organization.
Reporting:
· Present Company /BUs/FUs annual KPIs and targets to CMT for final approval.
· Present monthly performance reports that are accurate and complete to CMT.
Policies and Procedures:
· Direct the development and implementation of effective Performance Management & quality policies and processes that adhere to corporate policies and best practices.
· Define process schedules for BUs/FUs monthly performance and disseminate templates to all GMs in the organization in order to efficiently manage the monthly reporting process.
· Ensure and monitor compliance to agreed polices and service quality levels.
Operational Management:
· Monitor day-to-day operational activities of the Department to ensure adherence to operating budget for the Performance Management & Quality Department.
· Review and present periodic reports related to the Department’s progress and performance.
· Identify issues relating to efficiencies and performance standards in the Department and propose remedial measures to overcome shortcomings.
· Maximize the quality of performance Management Report and analyses by supporting the development and improvement of analytical approaches.
· Develop and measure financial KPIs against targets and reporting variances related to the Department.
People Management:
· Motivate Management and empower direct reports by providing the necessary tools and support required to support the Performance management and Quality Department’s goals.
· Plan, manage and review individual performance and provide regular feedback, development and coaching, taking prompt action where necessary.
· Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Department.
· Build opportunities for Performance management and Quality Department members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives.
· Provide guidance and ensure the Performance management and Quality Department complies with Omantel’s policies, processes, practices and systems.
Requirements
Knowledge / Technical Skills:
· Good knowledge of statistical tools
· Good knowledge of e–enabled performance management tools
· Good knowledge of quality processes like Six Sigma and Total Quality Measurement
Education /Experience:
· Master’s in Business Administration
· Overall 6 years and should have at least 1 year experience in a corporate performance management role and 1 year experience in a quality related role with minimum 3 years leadership experience
About the Company
Omantel is the pioneer of total communications solutions in the Sultanate of Oman. We have the widest choice of state of the art services with the broadest network coverage. We listen to understand your needs and value feedback. We strive to deliver on our promises.
Omantel (as both Omantel and Oman Mobile) has offered the full spectrum of telecommunications solutions to the people and businesses of Oman since the dawn of the Renaissance in 1970. Over the years, as the pioneering telecommunications supplier, we have striven to connect even the most remote communities to each other and to the rest of the world. As a pillar of the Omani economy, Omantel has been a leading player in Oman’s progress and national development.
The Omantel logo, embodies the Omani heritage, in the form of the Khanjar. Our color palette, blue and orange, signals our dedication to professionalism and progression as well as a vibrant spirit. The Omantel name, combined both in Arabic and English, is cradled and encapsulated in our new brand symbol reflecting a caring mindset.
Our tagline reflects also our philosophy of togetherness as this is at the heart of everything we do – as we lead the way in bringing individuals, families, businesses and regions ever closer together using leading edge technology for communications.