| Senior Manager Planning & Performance | |
| Qatar Telecom (Qtel) Doha, Qatar Ref: GP880-108 |
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The RoleThe RoleQatar Telecom (Qtel) is proud to be a full-service telecom provider for the people of Qatar and increasingly, as it expands its operations into overseas markets, for its customers around the world. Our vision - To be among the top 20 telecommunications companies in the world by 2020 - is succinct, ambitious and achievable. At Qtel, we are committed to rewarding, nurturing and retaining talent to help our employees achieve their potential. We have institutionalised global best HR practices to identify the potential of our employees and help them hone that talent by offering them a structured career path, counselling, training and development. We are looking for the best-in-class talent to drive our business and propel our growth. Join us if you are looking for a job that makes the most of your talents. Overview: The role holder's responsibilities includes but not are limited to: Coordinate and put together the Customer Services BU business plan. Implement and drive the operational plan across the Customer Services BU with periodic forecast to incorporate changes in the evolving market to access and define key strategies required to achieve short and long term objectives / targets. Follow-up all the projects and initiatives with all concerned departments to ensure timely completion within the budget and report to the Executive Director-Customer Services for any alerts. Ensure objectives are achieved in line with Management targets and boost commitment across the organization. Document the department meetings and follow up the action items. Generate all reports and participate in review meetings Highlighting issues such as resource allocations, change control and dependency management. Ultimately ensuring that the Customer Service Roadmap remains achievable and delivers on time, cost and quality. Any issues that might prevent this are escalated to the BU head. Part of Customer Service Management Team and has active role in key decision making with the team and the Executive Director-Customer Services. Conduct analysis and provide strategic guidance on issues facing the department, both internal and market facing Manage special projects and strategic initiatives as they are required by the Executive Director-Customer Services Present BU updates to the Executive Director-Customer Services and his direct reports on weekly basis Costs & Profitability The role-holder is responsible for coordinating and putting together an appropriate Business Plan and monitoring the implementation of quarterly performance plan. Responsible for forecasting with department managers and tracking KPIs. Customers The position requires significant interfacing with all business units' members to ensure that all plans such as Business plan, annual operating plan and Quarterly Customer Service plan/ Propositions & project plans are achievable and any red flags are raised immediately. Business Orientation The position requires that the role holder consistently stay in touch with Qtel's broader development objectives and react to these in the best interest of Qtel. The role holder makes sure that all involved are informed of any deadlines they are responsible for and follow up on a regular basis to ensure that all milestones are met on time. Planning & Organising The role holder is responsible in ensuring the Business plan, annual operation plan and quarterly Customer Service plan is on track and achieving the desired results. Problem Solving The role-holder has to demonstrate a number of complex problem-solving skills. The situations faced will vary from situation to situation. Such routine problems as there are include: obtaining sufficient resource support from other departments and convincing senior management to make decisions in a timely fashion. The role holder shall at any time point out and report problems that will obstruct the project progress. If such is the case, the role holder shall actively try to solve the problem by alternative means. Communicating, Negotiating & Influencing The role-holder is responsible for the following types of communication: Progress reports to management Prepare detailed business cases and monitor actual against planned Output in the form of progress reports to the business unit.The role holder has to influence key parties such as PMO, etc. as to the value in supporting a project plan. |
RequirementsRequirementsMinimum Experience & Essential Knowledge Experience in gathering project plans/information from a variety of sources and interpreting through awareness of Qtel processes and commercial awareness how achievable these plans are. Analytical skills and experience providing strategic recommendations driven by analysis Attention to detail in addition to developed project management skills. Strong team player with a positive proactive approach having a sense of urgency and commitment, able to communicate, influence and persuade. Ability to communicate clearly with all key parties concerned Ability to handle stressful situations and adopt to changes Customer orientation At least 15 years experience working in a large organization of which least 5 years experience in a planning role. Sound planning and Organising skills. Strong team player with a positive proactive approach having a sense of urgency and commitment. Analytical thinking. Bachelor's degree from a reputed university, MBA preferred. |
About the CompanyAbout the CompanyQatar Telecom (Qtel) is the exclusive telecommunications provider in Qatar. Its principal activities include local and international fixed telephone, mobile, Internet, data and cable television services. Qtel is committed to growing its presence in the Middle East and internationally. In 2004, Qtel led a consortium and won the public tender for the second mobile license in Oman, and launched its Nawras subsidiary services in March 2005, capturing more than 500,000 new customers (over 31% of the Omani mobile market) in just over 20 months of operations. In November 2006 signed an agreement to acquire a strategic stake in NavLink, a leading provider of managed data services to businesses in the Middle East, with AT&T Inc. In January 2007, Qtel further extended its international presence through the acquisition of an approximate 25% equity stake in ST Telemedias Asia Mobile Holdings Pte. Ltd. (AMH). In March 2007 Qtel had sealed what was rightly described as the 'biggest ever telecommunications deal in the Arab world' when it acquired 51% of the share capital of Kuwait based National Mobile Telecommunications Company KSC - (Wataniya) from Kuwait Projects Company for a total cash consideration of $3.8 billion, in a deal that is expected to give Qtel an increasingly important and prominent role in the MENA region. |
This Position is closed or expired
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