| Senior Manager, Technical Systems – IT | |
| Alshaya Kuwait Ref: GP435-1532 |
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The RoleThe RoleThe Technical Systems Manager reporting to the IT Director will lead a team of people and provide expertise in areas relating to network engineering, implementation, operations and support. * Oversee network technology design, production for converged data networks including performance, availability, capacity planning, recoverability, root cause determination and problem resolution* Direct the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of network infrastructure systems and solutions. * Refine and/or redefine existing 24x7 monitoring metrics and response criteria.* Collaborate with the Service Management team to enhance monitoring capabilities and services. * Partner closely with application teams to ensure success of key business initiatives through innovative use of technology. * Provide leadership, coaching, and counseling in technical and non-technical areas to the Network Services Team. * Develop a highly skilled staff through education, mentoring and continual evaluation of employee development. * Support the Network Infrastructure strategic planning process. * Work closely with and manage strategic outsource and vendor partner relationships. |
RequirementsRequirements* 1 - 2 years experience in network administration for a large, multi-site IT environment * Â 8 years experience in WAN design and architecture, including familiarity with both IPSEC VPN and MPLS circuits * 8Â years administrating routers, switches, and concentrators * 5 years architecting and deploying secure wireless LAN environments * Telecommunications architecture and vendor management * Application performance tuning / acceleration in a WAN environment * Network troubleshooting, including the use of packet sniffers * Bachelor's degree in Computer Science, Engineering, or similar technical field |
About the CompanyAbout the CompanyM.H. Alshaya Co. is a leading international franchise operator for over 55 of the world’s most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang’s, Office Depot and Boots. The company operates 2,200 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Service, Optics, Pharmacy, Office Supplies and Home Furnishings. Alshaya’s stores can currently be found in 19 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia, the Czech Republic and the UK. It employs more than 28,000 people from over 90 nationalities. The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. |
This Position is closed or expired
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