Senior Officer Quality Assurance

Job description / Role

You will be assisting the Head of Quality Service in managing the responsibility of being an overall QNB brand custodian by tracking QNBs image/ perception in the market (local and international), and suggesting plans to amend and enhance any quality assurance based programs.

Role Description:
- Assist in setting, managing and controlling corporate brand compliance and assurance related budgets.
- Provide inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Quality Service unit and assist in monitoring their achievement on periodic basis.
- Maintain regular contact with Department officers and coordinators to ensure full integration and fit of Quality Assurance and Corporate Branding goals and objectives with Business goals and objectives.
- Assist in ensuring compliance with all QA policies/procedures and CI manual which define the scope of the QA reviews and which are in consonance with applicable QCB guidelines/regulations in this regard.
- Maintain adequate supply levels of display and merchandising material and arranges distribution to branches, ATM locations and other outlets, ensuring consistency with established corporate brand standards is maintained. Also, prepare requisitions for replenishment of supplies.
- Provide recommendations on potential printing companies, suppliers merchandising items and promotional material which meet up to the quality standards of the Group.
- Assist in drafting annual brand audit domestically & internationally and keep record of progress / changes.
- Implement and conduct scheduled QNB branches/ offices visits for checking proper usage of brands and images.
- List audit findings and prepare reports to communicate outcomes of quality assurance visits, assist in evaluating audit findings and implement appropriate corrective actions.
- Assist in monitoring risk management activities within the communication department.
- Possess knowledge of integrated quality assurance techniques and how to select and apply the use of them to meet the organizations objectives.
- Identify areas for professional development of self and all direct reports, and act to enhance professional development of self and others.
- Ensure high standards of confidentiality to safeguard important and sensitive information.
- Evidence of ability to track and evaluate effectiveness of quality assurance campaigns.
- Ability to be involved with highly-sensitive information, using discretion and integrity.
- Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure.
- Excellent oral and written communication skills in English and Arabic (preferred).
- Eye for detail.
- Strong computer skills including Microsoft Office and databases.

Requirements

- Bachelor degree preferably in Business Administration, Communication, PR or related subjects.
- Minimum of 3 years of experience in a major bank in marketing - quality assurance function.
- Certifications in Quality Auditor, Quality Improvement, Six Sigma is a plus.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.