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Job description / Role
Senior Operations Manager - Victoria's Secret - Kuwait
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation. The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty, not just through the product but through the customer service experience provided by the in store staff.
The Role:
The Senior Operations Manager is responsible for leading a team of Operations Managers and/or Area Managers to seek opportunities and initiatives that result in the achievement of the business plan. The Senior Operations Manager is responsible for all operational aspects of brand, marketing and visual impact across a market.
Responsibilities include:
* Driving and delivering sales performance and profit return
* Managing manpower performance and development
* Monitoring conditions and trends within the local market
Requirements
* Senior management experience with a multi-site retail brand
* Educated to degree level or equivalent
* Experience of managing across a wide geographical area
* The ability to identify and deliver initiatives to enhance business and increase sales
* Experience of managing sales objectives and operational costs in line with an agreed business plan.
International experience would be an advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.