Senior Pet Coordinator

Senior Pet Coordinator - Dubai, UAE

POSITION PURPOSE:
- General statements regarding the overall objective of the position.
- Overall responsibility for the efficient, effective and profitable running of the animal transportation team in the Middle East.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
- Responsible for a small team of pet coordinators providing a 24/7 service into and out of the region. Provide amazing customer service, focusing on speed, accuracy, communication and making it personal.
- Ensure due diligence towards 3rd party vendors and partners, working with country managers to source and manage provider relationships ensuring quality, customer satisfaction and budget are achieved.
- Monitor competition and re-evaluate Move One business to remain competitive.
- Ensure compliance to local laws, regulations and international travel requirements.
- Keep team and customers updated.
- Counsel clients to ensure the best ongoing experience regarding their pets relocation and transportation.
- Plan, monitor and review all jobs to ensure customer satisfaction and profitability.
- Ensure tight financial controls.
- Review and revise on a monthly basis.
- Improve margins.
- Review costs and invoicing - assure all are accurate and invoicing is done in a timely manner. Proactively manage changes in service scope, identify potential crises, and devise contingency plans.
- Ensure all quotes are followed within 24 business hours and Household Goods moving is cross sold.
- Develop relationships with vets, pet stores and other pet related services, and vendors to help reach and service a larger audience.
- Work with marketing to ensure Move One is represented at local events.
- Attend and participate at events.
- Work with the quoting team to ensure costs and margins are updated to remain profitable and competitive.
- Other duties as assigned.

Requirements

- Industry knowledge or a pet related professional background with supervisory experience minimum 5 years Fluent in spoken and written English
- Valid UAE driving license.
- Clear and articulate phone voice, Pleasant, calm, tactful, polite and friendly.
- Computer literate, excellent attention to detail.
- Adaptable/flexible to the changing needs of the business and hours of operation excellent organization skills.

About the Company

For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.

Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.

Move One

When it’s Not Just a Box.