Job closed
Ref: GP403-198
Job description / Role
Your job will include, but not limited to the following:
1. Posts all the payments received from International & Local Customers into their respective accounts with the invoices on daily basis.
2. Monitors and follows up all bank guarantees and customer agreements and their renewals. Checks validity of bank guarantees and obtains originals from the concerned banks.
3. Monitors customer accounts and customer credit limits. Follows up all outstanding accounts until final settlement. Checks Aviation Sales ledger for unpaid invoices exceeding the time limit and reports to Aviation Sales Department Manager for actions.
4. Visits Customers to negotiate with volume / price, contracts, payments etc and follow-up their queries and complaints till all finalized. keeps the Manager posted of the progress at all time.
5. Attends to customer complaints and ensures that all complaints are dealt with in the shortest time possible and to the satisfaction of the customer. Provides assistance to the subordinates when dealing with such matters and handles all critical complaints and issues.
6. Provides assistance to the Department Manager while conducting Customer Satisfactory Survey for International & Domestic Customers. Receives survey responses, studies and analyses their views and discusses with the Department Manager. Purposes remedial actions to improve the shortcomings and the quality of services provided to the customers to maintain a good relation and retention.
7. Arranges in coordination with the Sales Managers a monthly Aviation Fuel Sales Reports and forwards it to Department Manager / Division Manager review.
8. Prepares monthly performance report on Aviation Sales volumes for the General Management and in line Balance Score Card requirements
9. Receives and checks customer invoices issued by Finance before forwarding them to customers to ensure the information is correct. Answers customer queries regarding invoices and payments.
10. Provides assistance to Aviation Sales Department Manager in various areas such as profiling new customers, customer account and credit limits, payments, bank guarantees, collections, reports, etc.
11. Prepares the Aviation Prices change on Monthly and Fortnightly for Local & International Customers in according with the Aviation Price Trend (Plats) and guidelines received from the Senior Management.
12. Performs other related duties as and when assigned by Aviation Sales Department Manager or Aviation Division Manager such as participation as member of ADNOC Dist Team in Dubai and Al Ain Air shows, ISO Coordination.
Requirements
Minimum Requirements:
* Bachelor Degree in Business Administration/Commerce.
* 8 years experience in fuel Sales & Marketing in Aviation industry.
* Good knowledge of English and Arabic.
* Proficient PC literacy.
* Interpersonal and business communications skills.
About the Company
We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.
We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.
Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.
Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.