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Senior Sales Officer – SME
Abu Dhabi Commercial Bank (ADCB)
• Net business growth for SME business
• Delivery of quality service for potential customers
• Primary contact point of ADCB Business product suite to the client
• Generate referrals for other associates sourcing different products
• Managing internal and external customer expectations
Main Tasks and Responsibilities
Sales target achievement
High level of customer satisfaction
Develop and implement sales plan, ensuring achieving appropriate goals
Fulfilling of ADCB aim and objectives by incorporating ADCB values in to all activities.
Solid knowledge of all products and services offered to SMEs
Greet and orient the clients in ADCB products and services.
Effectively identify and respond to client needs.
Based on client needs offer a solution from ADCB product suite
Maximize the referral opportunities from client interactions.
Ensure completion of client need in timely and quality manner.
Provide excellent client service.
Identify and act on sales and relationship-deepening opportunities
Deliver on our promise to our clients and each other (Internal Clients).
Add value to our clients through delivering on our ADCB Banking experience.
Understand access channels (i.e. ATM, Internet banking, Phone Banking, etc) to proactively educate clients on access options.
Be highly alert to cross-sell opportunities identified by accessing client needs and refer to appropriate specialists (RBG, TFS, Cash Management and Treasury)
Manage efficient paper-flow, supporting relevant procedures.
Adhere to legal, corporate and regulator procedures
Knowledge of ADCB policies and procedures which relate to this position in addition to regulatory (in any) requirements
Fills a coach role for Sales Officers
Any other business task requested by your Line Manager
Policies and procedures
Integrity and respect
Minimum Education Level:
High School Diploma
Experience in client contact environment
Strong interpersonal and communication skills
Min 4 years in experience in banking sector
Min 2 year in similar role
Successful track record in sales
Sounds knowledge of local market
About the Company
ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE.
As at 30 September 2013, ADCB employed over 3,000 people from 56 nationalities, in 50 branches, 3 pay offices in the UAE and 2 branches in India and 1 branch in Jersey.
ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative and Islamic products, project finance and property management services.