| Senior Specialist Marketing – Devices & Numbering | |
| du telecom Dubai, UAE Ref: HP332-55 |
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The RoleThe Role-->JOB PURPOSE: Over-all & day-to-day Devices and Number Management, as well as handling of all regulatory aspects related to Numbering. -->PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS:  Product Development lifecycle, Roadmap development, product scoping and planning for Terminals- for Mobile & Fixed Services, SIM and Recharge vouchers as well SIM applications.  Device Management including portfolio and solutions  Monitor and evaluate existing partners, portfolio performance, and analyze Customer Feedback  Define contractual and service level agreements with third party vendors, and managing contracts throughout the lifecycle  Operate in conjunction with Sales Managers, Marketing Managers, and technical teams to understand market and customer needs and to ensure product suitability.  Work with Marketing Communications to develop appropriate support materials and communication items necessary for a successful Portfolio launch into the market.  Provide support to sales and pre-sales teams on an as-needed basis.  Plan and ensure proper internal training to all departments and distribution channel management regarding content offered.  Product Documentation and Change Control Management process  Ensure Proposition Go to Market governance  Research and analyze market trends, needs, new product development, and service enhancements  Building in-depth product & market knowledge • Over-all Number Management and Numbering Plan requirements for Mobile, Fixed, Short codes, toll free and premium numbers • Planning for and implementation of an automated Number Management system (NMS), including the migration from systems and processes used for Number Management today • Gather and take the full responsibility for all manual Numbering related issues within Commercial/Marketing • Define and implement one common manual Number Management Process (to be implemented in the automated NMS later on) • Take care of and solve all day-to-day Numbering related problems and issues within Commercial/Marketing, as well as provide support to all teams on an as-needed basis • Research & analyse competition and regulatory positions on Number Management • Liaise with internal and external stakeholders on Number requirements including fixed and mobile as well as short codes and free phone numbers • Plan, document and ensure proper Numbering related internal material to all departments • Manage the allocation of numbers, as per the business plan |
RequirementsRequirementsKNOWLEDGE, SKILLS, EXPERIENCE AND COMPETENCIES: -->QUALIFICATION: Business or Engineering university degree -->EXPERIENCE: At least 2-3 years of work experience in a similar position in the telecommunication industry or on the regulatory front -->CORE COMPETENCIES: The candidate should be a team player and possess excellent communication- & presentation skills, and is expected to possess advanced process and business understanding. • Good understanding of Number Management functionality in IS/IT systems • Strong knowledge of Device, SIM, voucher, OTA, Numbering plan management service architecture • Knowledge of mobile voice and data service architecture • Customer focussed, market oriented and market driven • Extensive Corporate Process Development experience • Excellent problem solving skills • Extensive people management skills • Customer Service orientation • Organisational Commitment • Achievement Motivation • Flexibility • Good understanding of customer needs -->PERIPHERAL COMPETENCIES: • Strong knowledge of Numbering Plan management service architecture • Ability to develop workable product solutions to address the strategic imperatives of the business • Strong ability to drive for results and to manage and deliver against multiple priorities on time • Strong negotiation and influencing skills • Strong analytical and problem solving skills • Strong Interpersonal, writing and communication skills • Excellent planning and management skills • Flexible and adaptable • Good understanding of Project Management methodology and tools • Excellent Project Management and follow-through skills |
About the CompanyAbout the Companydu is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers. du has three broad target segments: Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services. Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers. The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience. |
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