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Job description / Role
The Alshaya eGroup is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
The Role
As the Senior Systems Engineer you will be responsible for the implementation, configuration and support for monitoring the infrastructure and application environment. You will work with others to design, build, implement, and support the monitoring configuration. The role also includes monitoring platform (SOlarWind), alerting mechanisms and training other IT associates on the monitoring tools usability and overall framework to support the management of infrastructure.
Responsibilities will include:
* Participating in the enterprise monitoring engineering team within a SaaS hosting environment
* Supporting current and potential enterprise monitoring solutions and IT tooling (Nagios, SCOM, SolarWinds , etc)
* Providing day-to-day administration support on tools the team supports and ensure the availability, performance, and security of the overall monitoring platform
* Researching new technologies and products related to end-to-end application and infrastructure monitoring for engineering new monitoring solutions
* Developing and managing components of enterprise monitoring in accordance with business demands, new application and infrastructure requirements
* Developing and managing cross-platform monitoring architecture for virtualised compute and storage infrastructure
* Developing and managing components of application performance monitoring (APM). Also develop rules, alerts and notifications
* Developing capacity monitoring and reporting process for all systems and applications
* Collaborating with business, R&D, infrastructure, operations and other key partners to ensure operational readiness of new solutions and ongoing optimisation/improvement of existing solutions.
Requirements
* At least 5 years' experience in the monitoring and tools engineering industry with additional experience in systems, network or application administration
* Strong working experience of SCOM, Nagios, and SolarWinds
* Preferred work experience or knowledge of Gomez, OpenNMS, Concord, Splunk, and Tivoli
* Strong technical experience of an application hosting IT environment (including web servers, database, virtualisation, storage, load balancers, firewalls)
* Strong technical experience with industry standard (SNMP, agent based, remote polling) monitoring technologies, with the proven capability to implement and support complex environments
* Strong working knowledge of server, networking, backup, storage, power, and virtualisation tools
* Strong working knowledge of network protocols and services (TCP/IP, SNMP, SSH, DNS)
* Strong working experience in Linux and Windows systems administration
* Experience in multiple scripting languages is preferred (Powershell, Perl)
* University degree in the field of computer science/engineering or information systems.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.