Senior Systems Engineer (WINTEL) - Enterprise IT

Job description / Role

Al Futtaim is one of the leading business houses in the region headquartered in the UAE. Today, it operates collectively over 40 companies bearing the Al-Futtaim name in the UAE and other countries in the GCC, Far East and the Sub Continent.  The Group represents over 50 leading brands and it dominates many market segments in the UAE.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

I&O is part of Enterprise IT (EIT) responsible for IT Infrastructure & Operations. I&O remit covers Data Centers Operations, Servers & Storage, Networks (Voice and Data), Workplace Systems & Services, Service Delivery (including Service Desk) and Security. The end to end services provided to the group companies include consulting, design, deployment and support of the above for a range of business applications which includes ERP, Messaging and Retail Solutions etc.

We are looking to recruit a Senior Systems Engineer (WINTEL) for our Enterprise IT division. Reporting to the Operations Manager, your key responsibilities will include:

* Contribute to the overall success of our enterprise by supporting Wintel & Microsoft Infrastructure.
* Provide level 3 support and speedy resolution for problems escalated by service desk, support engineers & system administrators
* To install, configure and support enterprise Wintel systems and infrastructure applications.
* Resolves and leads co-ordination with Systems Vendor for quick resolution of Severity 1 situation for production down situation.
* Troubleshoot and provide solution in a timely manner for complex multi-vendor system issues in hardware, operating system and infrastructure & Systems Management applications, demanding 24x7 availability.
* Create operational procedures for and perform disaster recovery for entire system in different situations.
* Provide support for project implementation.
* Keep abreast of contemporary systems technologies and tools, evaluate and recommend for incorporating into Group network.
* Perform proactive and reactive maintenance outside of business hours, following the company's change management and operational procedures.
* Architecting and implementing highly available server and storage solutions across several locations for infrastructure and application services.

Requirements

The successful candidate will have the following skills, qualifications and experience:

* Bachelor's degree in Information Technology, Computer Science or related field.
* 8 + years of experience in Microsoft Technologies, Wintel Server & Storage Designing, Implementation and Support.
* Good working knowledge in Windows Server, Active Directory, Exchange 2010, Enterprise Vault, Virtualization Technologies (HyperV / VMWare), Citrix, Wintel Servers, SAN / NAS, Systems Security Software, Systems Management Tools, NetBackup and Veritas Clusters.
* Must have worked with systems and tools from Enterprise vendors such as HP, IBM, NetApp, Microsoft, & Symantec.
* Expert Level Knowledge in at least 3 of the systems and technologies - Microsoft Platform & System Center Products; Private Cloud and Virtualization solutions from leading vendors such as HP, IBM, NetApp, VMWARE, Citrix; Enterprise information and security family of products from Symantec; Systems & Storage infrastructure.
* Must have full lifecycle experience including gathering requirements, designing, testing, implementation and support.
* Should have strong problem-solving skills.
* Highly motivated and strong team player with excellent communication skills.
* MCITP certification is a MUST.
* ITIL v3 certification is desirable.
* UAE Driving License will be an added advantage.
* Must be able to work occasional weekends and after office hours.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.