Service Administrator

Al Futtaim Group

Afghanistan

Ref: HP698-9999

Job description / Role

Employment: Full Time

Service Administrator - Select Auto - Afghanistan

Al-Futtaim Automotive occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to their brands worldwide growth.

Today, Al-Futtaim Automotive is synonymous with brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler and Volvo which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. We also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries as well as the franchises for Hertz Rent-a-car - the worlds largest rental and leasing company and FAMCO heavy goods Machinery.

Select Auto is a part of Al Futtaim Automotive Group. This company will cater to the regional requirements of Nato Forces and their Prime Contractors for supply of heavy equipment ,vehicles and their maintenance services. Select will be the single point of contact for customers of this profile and will operate as an internal customer for the other automotive group companies. This is an exciting opportunity for an experienced Service Administrator to work at our workshop in Afghanistan.

The Service Administrator is based in the Service Department. He is expected to collect information from customers, principals' and competitors. Analyse and present repair methods, in order to improve the product and quickly overcome complaints thereby raising customer satisfaction.
Is responsible for ensuring all productive staff (and non-productive) are given necessary developmental training to meet business needs and principals' requirements.

The main responsibilities of the role will include (but not be limited to):
* Ensure timely and accurate reporting of technical problems, competing product information and competitor activity to the Principals so that they can quickly take necessary countermeasure action.
* Ensure that workshop libraries are maintained up-to-date and are secure so that technical information is immediately available when the need arises and to prevent being misused outside the organisation. Compile and publish in-house technical materials to keep workshop staff technically updated.
* Recommend tools, equipment and special services tools and maintain adequate supply to increase the level of workshop efficiency and productivity.
* Issue proposals on behalf of Service locations to streamline purchases and minimise cost through centralised/ bulk purchases.
* To co-ordinate with the location Managers and ensure that the assets in their possession are well-maintained and proper order.
* This ensures that all assets are properly maintained, and where replacements are deemed necessary, suitable action is initiated for the needful to be done in time.
* To conduct surveys on competitors' service activity to maintain price / market equilibrium and competitive edge.
* Provide technical and operations related inputs to projects, for development and expansion of Service Department.
* To coordinate administrative aspect of activities of all locations to ensure uniformity and efficiency of operations.
* Ensure proper co-ordination between Departments and timely submission of hours analysis information.
* Provide inputs to Service Division's budgets for more accurate and profitable budget forecas
* Extend full technical co-operation and advice. Liaise with parts and sales departments on problems, specifications and technical advice. Distribute information regarding field-fix methods to workshops, ensure customers are also advised, parts are available and monitor progress to ensure all affected vehicles are dealt with.
* Evaluate training needs (Mechanical / Electrical / Body & Paint) of productive and non-productive staff. Plans training in conjunction with Technical training Manager.
* Distribute technical information and monitor its use and effectiveness. Analyse problems and propose technical bulletins to workshops giving rectification procedures.
* Prepare equipment, vehicles, facilities, market information and back-up staff prior to Principal visits.
* Evaluate tools and equipment and provide recommendations. Order, distribute and monitor use of the above.
* Provide technical assistance / advice on Marketing Campaigns, equipment selection / needs, productivity improvement ideas, efficient facility layout, new developments, training needs, customer retention activities etc.
* Advise on needs and levels of equipment, manpower and training.

Requirements

* Minimum Qualification: Diploma or University Degree
* Field of Specialisation (if any): Automobile / Mechanical Engineering
* General skills required for the job:Communication / Analytical
* Special Skills (if any): Computer operation
* Experience required for the job: Manufacturer's / Engineering / Quality standards and Service programmes with at least 5 years experience in a retail Distributor environment.
* Insure Communication between departments, customers, principals', staff and suppliers.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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