Job closed
Ref: HP698-8198
Job description / Role
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates and leads the rapid development of automobile business in the UAE,while continuing to contribute to Toyota's worldwide growth. Today Al- Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiloes and automotive products like Hino-Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/Maxxis tyres,GS & Panasonic batteries and many more. To provide full back-up support to these world-class franchises,AF Motors have an established network of showrooms and service & parts centre throughout the UAE.
This is an exciting opportunity for an experienced Service Advisor to work at our Lexus workshop in Dubai.
Service Advisors are the first contact in the Workshop for a customer and provide a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
The main responsibilities of the role will include (but not be limited to):
VEHICLE RECEPTION
Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle ; and record any customer requests.
VEHICLE DELIVERY
Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
FOLLOW-UP
During service : Follow-up to ensure timely delivery of the vehicle to customer.
Post service : Check performance and repair quality of car.
Between Service : Ensure customer is reminded about the next service due.
COMMUNICATION
Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations and ensure equally clear and concise communication with foreman regarding job.
TECHNICAL DECISION MAKING
Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
ESTIMATION
Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
Requirements
You will have the following skills and experience:
* A degree/ diploma in Automobile/Mechanical Engineering would be preferred
* At least 2 years experience as Service Advisor/Service Consultant, within a reputable automotive dealership.
* Technically competent, with ability to understand customer needs and requirements
* Fluency in both spoken and written English
* Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
* Strong analytical, communication and inter-personal skills with administrative competence vital for this role
* Computer literate with a solid understanding of Microsoft applications
* Ability to advise customers on the required jobs in a timely, professional manner
* Flair for selling value added services, service contracts and accessories.
* Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.