| Service Advisor – FAMCO | |
| Al Futtaim Group Abu Dhabi, UAE Ref: HP698-4025 |
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The RoleThe RoleFAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau. FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff. FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.We are looking to recruit a Service Advisor to join our FAMCO team in Abu Dhabi. The Service Advisor will be an effective interface between the customer and workshop by understanding customers repair requirements, raising accurate repair orders and implementing workshop processes to ensuring timely repairs as per quality standards. The Key Accountabilities of this role will include; *Receiving customers and conducting first level diagnosis of the requested repair work and details the same effectively. *Opening of accurate job cards detailing all requirements and ensuring the appropriate technician is assigned the work through the shop foreman. *Tracking each job to ensure its completion in the prescribed time and updating the customer regularly on the status of the repair job. *Ensuring the job cards are received after completion of work are accurate and contain all the required documents before closing. *Generating invoices and follow up with customers for LPOs. *Preparation of statement of accounts on a daily basis for cash/cheque sales. *Ensure timely follow up's and updating of recalls. *Maintaining and updating all service files and reports on product, customer and accounts to ensure effective follow up. *Ensure collection of parts replaced under warranty & preparation for warranty inspection with required information. *Create & follow-up of Service Planning Schedules on behalf of the customer using the latest relevant systems. *Planning of service work to achieve maximum utilisation of Technicians, Workbays & Equipment. |
RequirementsRequirementsSuitable candidates should have the following skills and qualifications; *Qualified Mechanic or sufficient relevant technical awareness of vehicle systems. *Knowledge of spoken Arabic will be advantageous. *Fluency in spoken & written english. *Operating knowledge of computers. *Be familiar and have worked to ISO9001 standards *Customer care and basics of automobile service and repairs *3 years in the workshop/service department of a major manufacturer's franchise, Volvo service training preferred. *The candidate should have good sense of responsibility and high level of interpersonal as well as leadership skills. Must have a degree of maturity, excellent organizational skills, forward thinking, culturally aware and positive. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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