| Service Advisor – Power Products (Honda) | |
| Al Futtaim Group UAE Ref: HP698-3952 |
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The RoleThe RoleHonda is one of the UAE's most popular automotive brands and enjoys a presence here dating back to the 1970's when it was introduced by the Al-Futtaim family. Honda's presence in the market has grown considerably, aided of course by excellent products - a car for every occasion, motorcycles, marine motors and other power products to make lives easier. We are the sole distributor for all Honda products in the UAE and our nationwide network of showrooms cover the country to enable everybody to experience and enjoy the Honda range of products easily and conveniently.Honda is world renowned for producing excellent high quality 4 stroke engines in a wide and diverse range of Power Product applications. High quality, reliability and environmental friendliness are the hallmarks of all Honda Power Products and what sets them apart from the competition. This is an exciting opportunity for experienced Service Advisors to work for Power Product Division of Honda. In this role you will have following responsibilities:Primary role* Receive Customer products for Service/ Repair Jobs and raise service orders* Provide detailed explanation on jobs to be carried out (and technical justification for additional repairs, if any)* Provide cost estimate in coordination with Parts and obtain approval from customers* Open job cards and Schedule/Distribute work to technicians* Ensure all parts are issued prior to technicians leaving for onsite jobs * Coordinate with onsite technicians and customers for next appointments* Raise special orders for parts not available and follow up and keep customer informed* Track WIPs * Payment collections, closing of invoices and handing over of products to customers after repairs* Follow up payments of credit customers and ensure collection within stipulated timeSecondary Role* Window person between Al Futtaim Honda and Honda Motor Co. for Service.* Improve warranty function and increase warranty revenue motorcycle (MC) and power products (PP)* Continuously monitor Honda Warranty Honda Technical Info (HTIs) * Liaise with Sales Team to identify stocks on hand and stocks in the market to take up warranty matter with Honda as per the Honda procedures* Identify technical problems and correlate with (HTIs) to raise warranty claims and follow up with Principals to close the same* Raise QIC reports when faced with new technical problems and follow up with principals to settle the same* Coordinate with National Service Division, Finance and Honda Motor Co. for settling of warranty claims and reimbursements Tertiary Role* Perform cash desk operations for MC and PP workshop and counter sales thereby reducing customer downtime* Prepare Insurance claims related quotations* Follow up with Insurance companies for claims approvals and payment collection* Promote accessories sales to customers |
RequirementsRequirementsYou will have the following skills and experience: * Technically competent, with ability to understand customer needs and requirements* Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care * Strong analytical, communication and inter-personal skills with administrative competence vital for this role * Computer literate with a solid understanding of Microsoft applications * Ability to advise customers on the required jobs in a timely, professional manner * Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.* Preferably with 3 years experience as Service Advisor/Service Consultant in any power product industry* Strong communication skills |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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