Service Advisor - Pumps & Industrial Products - Marine - FAMCO

Al Futtaim Group

UAE

Ref: HP698-9338

Job description / Role

Employment: Full Time

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings, covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

Reporting to the National Aftersales Manager, the Service Advisor will be involved in assisting the Service Manager and workshop foreman for administration works as well as guide the customers withtechnical issues.

Key Responsibilities:

Receive Customer Marine engines opening Service and Repair Jobs and raise Repair / Service orders.
Provide detailed explanation on jobs to be carried out on marine engines.
Prepare documents and quotations for active delivery of Marine engines (after ensuring Payment received / Credit Terms met and follow up on outstanding payments.
Raise special orders for parts not available and follow up and keep customers informed.
Customer satisfaction management.
Maintain workshop Safety and Quality.
Selling Value added Services, Service Contracts and accessories.
Able to make every effort to resolve Customer Complaints and ensure that the customer has a positive ownership experience.
Technicians time booking, create incentive sheet and monthly reimbursement for technicians.

Requirements

You will have at least 3 years' experience as Service Advisor/Service Consultant, within a reputable industrial company.
Strong communication skills in English Language.
Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care.
Computer literate with a solid understanding of Microsoft applications (SAP experience preferred)

Job-Specific Skills:
Communication at all levels, Problem-solving, analytical skills, financial awareness, project management delivery. In-Depth product knowledge and Technical awareness of diesel engine.

Behavioural Competencies:
Seeks continuous improvement of self & team members. Self-motivated, takes initiatives. Customer-service oriented.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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