Service Advisor – Truck and Bus – FAMCO

Al Futtaim Group

UAE

Ref: HP698-9272

Job description / Role

Employment: Full Time

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors.

FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels.

FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company. This is an exciting opportunity for an experienced Service Advisor to work for one of our FAMCO team in Dubai.
Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

In this role you will have following responsibilities:

Receives customers, conducts first level diagnosis of the requested repair work and details the same effectively.

Opens accurate job cards detailing all requirements and ensures the appropriate technician is assigned the work through the shop foreman.

Tracks each job to ensure its completion in the prescribed time and updates the customer regularly on the status of the repair job.

Ensures job cards received after completion of work are accurate and contain all the required documents before closing.

Generates invoices and follows up with customers for LPOs.

Prepares statement of accounts on a daily basis for cash/cheque sales.

Ensures timely follow up and updating of recalls.

Maintains and updates all service files and reports on product, customer and accounts to ensure effective follow up.

Ensures collection of parts replaced under warranty & prepares for warranty inspection with required information.

Requirements

You will have the following skills and experience:

* Excellent communication and interpersonal skills
* Good written and verbal communication skills
* Communication skills, customer care, analysis, planning and organizing
* Competent to understand, modern automotive repair technology
* Competent to build up team - spirit
* Competent to propose, the efficient ways of catering to customer needs
* To achieve the objectives, in an environment of constant interruptions beyond Job Holder's control
* Achieving C S I with customers of multinational, multicultural and multilingual background
* Solving technical problems for which there is no or delayed assistance from Principals
* Motivating staff under your control, who are dissatisfied, due to group personnel policies, some of which are not understood by job holder & staff

Qualifications & Experience:

* Qualified Mechanic
* 3 years in the workshop of a major European truck franchise, Volvo service training preferred

Special Job Knowledge/Skills (If any):

* ISO9001
* Customer care and basics of automobile service and repairs
* Knowledge of MS Office applications

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Lead Document Controller salaries in Qatar

Average monthly compensation
QAR 13,000

Breakdown available for industries, cities and years of experience