Job closed
Ref: HP698-9992
Job description / Role
Service Advisor (X3) - AF Motors
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyota forklifts and BT warehouse equipment.
To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centers throughout the UAE.
This is an exciting opportunity for experienced Service Advisors to work for one of our primary automotive business Al-Futtaim Motors in Dubai. The main responsibilities of the role will include (but not be limited to):
* Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Body shop
* Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
* Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed time frame.
* Raising Warranty approvals and service orders.
* Raising special orders for parts not available and following up to keep the customer updated.
* Preparing invoices on internal systems and arranging for active delivery of vehicles.
* Following up payments of credit customers and ensuring collection within stipulated time.
* Regularly monitoring of orders raised and ensures billing is on time.
* Conducting post service follow- up to ensure customer satisfaction.
Requirements
* Technically competent, with ability to understand customer needs and requirements.
* Experience in bodyshop is an advantage.
* Ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
* Strong analytical, communication and inter-personal skills with administrative competence are vital for this role.
* Computer literate with solid understanding of Microsoft applications.
* Ability to advise customers on the required jobs in a timely and professional manner.
* Flair for selling value added services, service contracts and accessories.
* Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
* Trade related certificate/diploma, and/or
* 4-6 years related experience.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.