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Job description / Role
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc. are current and in first class condition
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Notify customers promptly of completion of work
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
- Initiate job documentation and maintain customer records and follow-up systems
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customers driving license are obtained (when applicable)
- Document all warranty work as per requirements and retail policy and ensure the customer signs for all work undertaken
- Calculate accurate charges for all parts, labor and service repairs and provide customer estimates according to company policy on schedules, time and pricing
- Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
- Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)
- Ensure compliance to all health and safety / environmental / company policies
Statements in this job description are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.
Requirements
- Automobile Diploma
- Product Knowledge / Customer Service
- Dealer Management System DMS network . MS Office
- Automotive Workshop tools and Equipment
- Arabic Language is a must
About the Company
Q-Auto was established in July 2012 under the leadership of HE Sheikha Hanadi Nasser Bin Khaled Al-Thani. As the newly appointed dealer of Volkswagen and Audi, Q-Auto strives to deliver unparalleled levels of quality, commitment and service excellence. Our management team is built out of energetic, unwavering and constructive professionals. We have carefully selected staff of different nationalities, backgrounds and knowledge in order to provide our customers with a truly global buying and servicing experience.
You will be delighted by our new Audi & Volkswagen state-of-the-art facilities that are currently being built in Qatar. However, selling a car is only one part of the equation. Thats why Q-Auto also aims to provide customers with an un-matching, high level of vehicle servicing and maintenance.
We are very passionate about what we do and we cannot wait to share our knowledge and experience with you!