Job closed
Ref: MP450-531
Job description / Role
On behalf of our client, a company dealing in global collaboration and communication services, we are recruiting a fluent Polish speaking Service Assurance Agent to be responsible for providing live assistance for all company's products across client base. You will be responsible for ensuring that all internal and external Service Level Agreements are met all times and that the standard of service provided to clients is of highest quality. You will provide basic troubleshooting to clients for any service complaints, and be responsible for ensuring that your tickets are managed according to SLA's via CRM tool.
Requirements
The successful candidate must have fluent skills in English and in Polish (written and spoken). Candidate should also have experience in Customer Service and Support in communication industry; should also have experience in HTML and IT industry. You have excellent telephone manners and you are experienced managing internal & external relationships.You have entrepreneurial spirit, good team-building skills and stable work record.
About the Company
BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.
With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.
BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.