| Service Center Advisor | |
| Chartis Dubai, UAE Ref: MP384-11 |
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The RoleThe RolePosition Description We are seeking a Service Center Advisor, who will be responsible to service customer requests, answer inquiries, handle complaints, troubleshoot problems and provide information in a professional manner.. Reporting to the Call Center Manager, this position will be based in Dubai Airport Free Zone (DAFZA). Specific responsibilities will include: Answering phones professionally. Responding to customer inquiries received via calls, emails and faxes. Researching required information using available resources. Handling and resolving customer complaints. Identifying cross sell, up sell, leads opportunities and following set process. Rescuing Cancellations. Providing customers with product and service information. Processing orders, forms and applications. Identifying and escalating priority issues. Routing calls to appropriate resource/departments. Following up customer calls where necessary. Completing call logs as required. Completing call reports as required. Ensure all tasks and activities are in conformance with Chartis Controls Framework Operating Standards. |
RequirementsRequirementsThe successful candidate for this position must have 1 to 2 years experience in a call center environment, good written, verbal, listening, teamwork & multi-tasking skills and proficient in English & Arabic/or Hindi, French. This is an excellent opportunity to join a highly professional and dynamic organisation, which is a clear industry leader. |
About the CompanyAbout the CompanyChartis is a world leading property-casualty and general insurance organization serving more than 70 million clients around the world. With one of the industrys most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. |
This Position is closed or expired
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