Job closed
Ref: GP186-2061
Job description / Role
Charterhouse is working with a luxury watch brand who are looking to hire an Arabic speaking Service Centre Supervisor to join their team.
This role will report to the General Manager. You will be responsible for staff scheduling and monitoring as well as performance evaluation and burnout. You will also create your mission statement and build a foundation of procedures for delivering excellent customer care. You will be the first point of contact for customers with queries or fault issues and assist them with adjustments and repairs to their items. Additionally, you will deal with clients and watch enthusiasts who have a passion for watches, often collecting specific models and brands. It is therefore essential that you match this enthusiasm for watches and the history that accompanies them.
Requirements
The successful candidate should have the ability to work effectively across groups and departments coupled with a cross-functional mind-set. It is essential you are an Arabic speaker and have excellent oral and written communication skills.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.