Service Contracts Executive - AFM - Aftersales

Job description / Role

Al-Futtaim Motors occupies the prominent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

Reports to: Service Contracts Supervisor
Direct Reports: 0
Department: Service Contract Dept. After sales Distributor
Location: Dubai, UAE
Band: E

Job Role:

Responsible to handle complete contracts processing and to follow directives of the Contracts Supervisor to achieve the sales & financial targets of the department.

Description of the Accountability:

Productivity
* Responsible to create contracts for inter/intra companies, goodwill contracts & showrooms.
* Provide support to the sales & service branches to create/update the contracts in IS AUTO through service desk.
* Preparing monthly contracts sales & incentive reports.

Communication
* Assist all branches sales staff by answering queries, quoting and resolving their contracts related issues.

Personal Development
* Get OJT & all other necessary trainings to be more competent, efficient & productive.

Contracts Operational & Financial Status
* Make sure there is no overcharging or wrong billing in the service contracts invoices. If error is there, inform your line manager
* Check & analyse all valid activated contracts in the system from operational & financial view point.

Team Work
* Ensure to work as a team in professional & efficient manner by adopting supporting style to achieve monthly sales & financial targets.

Quality
* Ensure quality work in all documentation and contracts processing

Job Context:

Some of the current important strategic challenges for the Contract department are:

* Constant support of the sales team (sales executives & service advisors) with contracts creating & updating ensuring WIPs remain at a minimum thereby driving performance
* Ensure correct customer, vehicle & pricing details before to create the contract as this job will safeguard interests of the customer & company.
* Daily performance report & monthly reporting of nationwide sales figures to senior managers and related parties

The job holder plays a key role in supporting the constant growth, support and expansion of business unit through efficient and effective detail oriented performance and management of tasks and the department assuring top and constantly surpassing the assigned targets.

Requirements

Minimum Qualifications and Knowledge: Diploma in Auto / Mech. Engineering or Degree in Business

Minimum Experience: 2 - 4 years in automotive industry as a Contracts Executive or Service Advisor

Job-Specific Skills: Target oriented, good MS Office knowledge, good communication skills, problem solving skills and reporting knowledge

Behavioural Competencies: Achievement Orientation, strategic thinking skills, solutions oriented team working skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.