| Service Coordinator – Techserve | |
| Al Futtaim Group Dubai, UAE Ref: HP698-4054 |
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The RoleThe RoleTechserve is a one-stop service centre for National, Panasonic, Technics, Sanyo, Toshiba, Aftron and many other brands. The spectrum of products serviced includes Audio / Video systems, Office automation products, Home and Kitchen Appliances, Computers, Notebook PCs, Professional Audio/Video equipment, and Air Conditioners. Backed by a team of trained service engineers, fully equipped workshops spread over 33,000 sq. ft., and a well stocked inventory of spares, consumables & accessories of over 40,000 different line items, Techserve is conveniently located at all the major Emirates in the UAE.In this role you will be responsible for: * Manage customer incoming calls and update the repair status * Follow up with customer for estimate approval * Update repair status in SAP * Co-ordinate with stores for parts / units * Responsible for SAP Billing / invoicing * Filing of relevant documents. * Co-ordinate with Drivers for the committed deliveries * Generate MIS reports |
RequirementsRequirementsTo be successful in this role, you will be able to demonstrate: * Must be a Graduate * Good working knowledge on MS Excel is preferred * Minimum 3 - 5 years experience in similar position in Customer Service  in Consumer Electronics / IT industry. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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