Job closed
Job description / Role
- To provide excellent 1st line Technical Support for all the services we support, including Audio, Web, Vidyo, Plug Ins.
- To troubleshoot incident with the clients and to do the utmost to provide first point resolution.
- To manage the escalation process for incidents within the department, ensuring all relevant information is captured and be responsible for escalation to 2nd level support (Service Operations Team).
- To be confident in supporting the full range of company's products, including but not limited to Audio, Web, Add ons, Vidyo.
To assist with Live Assistance duties such as:
- placing callers through to conference,
- assisting customers who are having issues with their audio call,
- dealing with queries over the customer service line,
- doing dial outs for customers and taking names of callers for our event call service.
- To be trained and to host event calls when required by the manager.
- To assist with tasks as assigned by the manager.
Requirements
**CANDIDATE MUST SPEAK ENGLISH AND ROMANIAN OR CZECH**
Candidate must also:
- Possess and use a confident, clear professional telephone manner at all times.
- To be technically minded, be interesting in web related troubleshooting.
- Excellent Computer literacy. This must include MS Word, Excel, Outlook, Internet Explorer and PowerPoint, along with company's in house software. (Recommended keystroke efficiency of 5000+).
- An excellent understanding of our audio, web, Vidyo .
- Experience with Webex & Adobe highly desirable.
- Highly organised, with strong self motivation and administrative skills.
- To be proactive in assisting with issues and queries.
- To be able to mentor and support other personnel within the department.
- Demonstrate a professional appearance and attention to time keeping, at all times.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.