Service Desk Lead

Rapid Access

Saudi Arabia

Ref: MP170-73

Job description / Role

Employment: Full Time

- Provide service administrative support to the (country) business.
- Coordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
- Ensure that breakdowns are attended to promptly by service staff; flag issues to Service Manager
- Ensure 3rd Party statutory fleet inspections are scheduled and completed on time.
- For each location, create and maintain access tracker logs, central service files, thorough examination logs and breakdown records.
- Prepare monthly and one off reports, as required by management including daily/ weekly breakdown -service and 3'd party reports.
- Provide administrative support to engineering staff, as required (to include letters of authorisation, training records, vehicle servicing etc)
- Liaise with customers/site personnel to coordinate site access passes.
- Ensure accurate completion of all relevant paperwork including engineer's report and service sheets.
- Maintain records covering workshop equipment and vehicle servicing.
- Ensure engineers breakdown reports are processed and charging issues are referred to Operations Manager I Service Manager)

In addition to the above the job holder shall carry out any other duties as are deemed necessary to carry out the role.

Requirements

- Strong operational orga nisational skills
- IT literate with detailed knowledge of Excel, Word and E-Result
- Detail orientation with an analyt ical approach to work
- Previous co-ordination experience in a service environment or construction/Oil and Gas sectors would be an advantage

About the Company

Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.

At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.

  • Steel Erection and construction
  • Lighting and electromechanical maintenance
  • Industrial and building maintenance
  • Signage and Events
  • Outside Broadcasting
  • Telecommunications maintenance
  • Facilities Management
  • Airport, Ship and Highway Maintenance

As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy 'Your success is ours'.

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