Job closed
Ref: HP977-1871
Job description / Role
1. The Service Level Manager will be accountable for the implementation and subsequent management of Service Levels within the Group of companies and relevant IT vendors.
2. The Service Level Manager will manage the day-to-day operations of proactive Service Levels management across a highly complex organization ensuring that service level targets are met in accordance with SLAs, OLAs and UCs. The Service Level Manager will be responsible for the administration and maintenance of the Groups relationship with senior users and colleagues in relation to service level provision and management. The Service Level Manager will advise on and manage service levels in accordance with agreed provision of new systems.
3. The Service Level Manager will formulate and manage all appropriate Service Level processes, procedures and monitoring performance ensuring that service levels are fit for purpose and current and up to date. This will involve carrying out frequent Service Level audits and providing necessary information for keeping IT Service Catalogues up to date, enabling the IT department to establish and deliver effective and efficient systems in accordance with Group objectives and priorities.
4. The Service Level Manager will support the IT Applications Development team in the design and implementation of a Group wide System Strategy to support and deliver a secure and reliable service especially the ITIL Processes.
5. The Service Level Manager will engage with senior managers from within the Group and external to the Group including suppliers and manufacturers and to identify and advise on server infrastructure design, equipment and requirements.
6. The Service Level Manager will work to achieve the objectives of the Group and will be responsible for the development and effective operation of the IT server infrastructure.
7. The Service Level Manager will be responsible for the development and effective operation of the Service Delivery functions in support of the Groups business objectives.
Requirements
EDUCATION & TRAINING:
1. ITIL Practitioner and ITIL Service Manager Qualifications.
2. Prince2 foundation (Practitioner preferred).
3. 4+ Years in a similar role within an ITIL environment.
EXPERIENCE:
1. Must have strong Vendor Management experience in building and improving existing relationships and with regards to new vendors and their underpinning contracts.
2. Solid experience required across varied businesses units with regards to writing KPIs, SLAs OLAs and reporting on their efficiency.
3. An ability to operate with all levels of management to CEO level.
4. Financial Services experience an advantage.
5. Self motivated with high levels of drive and energy
6. Excellent organization and negotiation skills
About the Company
Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.