| Service Manager – Al Futtaim Motors | |
| Al Futtaim Group Sharjah, UAE Ref: HP698-3904 |
|
The RoleThe RoleAl-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.Based in Sharjah, the Service Manager will be the leader in driving the business forward, developing and improving processes and systems to increase efficiency, turnover and profits that will exceed set budgets. You will ensure the service department operates to the highest possible standards at all times delivering value for money for customers and excellent training opportunities for the employees, to motivate and identify training needs enabling staff to perform to meet and exceed our customer and business expectations. You will also establish and maintain process ensuring that all vehicle repair and other work is carried out within an operational framework and to a standard that meets or exceeds all relevant legislation, good practice guidelines and delivers first class customer service. You will report directly to the Dealer Principal of Al Futtaim Motors.The key accountabilities of this role will include:  * Ensure that all staff are trained to fix vehicles right the first time.* Study, Analyse, Review and execute ideas to maximize profit and customer satisfaction.* Ensure a safe, clean and environmental compliant workshop.* Maximize efficiency through the monitoring and implementation of operational activities.* Deal with customer complaint in a professional and constructive way to enhance customer satisfaction* Advise on training need and ensure staff attendance to training courses.* Implement and monitor accurate and efficient work in progress processes to ensure vehicles are completed on time after quality servicing.* Monitor all capital expenditure and budget compliance.* Ensure the maintenance of all company assets.* Provide technical support to staff and on the job training.* Provide technical support to all customers as required.* Ensure that all cash and credit account balance and is clear at day end.* Assist and analyse all operational layouts, service capacity needs to ensure facilities can cope with volume growth and decline.* Liaise with fleet, governmental and retail customers to ensure a healthy growth in relations and retention.* Ensure a quality and efficient administration process that ensures archiving, paper flow and processing of job cards.* Ensure that staff implements measures to ensure quality of customer information on the dealer management system.* Implement and ensure staff clocking on and off procedures.* Ensure invectives are reviewed and monitored inline with time keeping sheets* Ensure those foremen are trained, conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures.* Ensure that vehicles are delivered to customers in accordance with Toyota service processes.* Assist in developing service promotion and business plans to ensure corporate vitality.* Study and monitor vehicle ages, servicing trends and frequency to enhance customer retention.* Conduct service feasibility studies to simulate and execute business growth* Ensure that all facilities are clean and comply with Toyota's 5's philosophy.* Ensure customers and customer complaint are dealt with in the most professional and efficient way. |
RequirementsRequirementsYou will have the following experience to be considered for this position: Minimum Qualifications and Knowledge* Diploma or Degree in: * Mechanical Engineer * Business Management * Relevant Business Experience Minimum Experience: * 5-7 Year Service Manager or Aftersales Manager Job-Specific Skills: * o Ability to train and coach, build relationships and utilize skills appropriately * o Ability to provide outstanding customer service * o Ability to maintain fair, consistent set of standards * o Ability adjust priorities and structure time wisely in a fast paced environment * o Ability to maintain strong administration skills * o Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees. * o Ability to operate all equipment necessary to perform their job. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
|
|
|