Job closed
Ref: OP332-02
Job description / Role
Ensure all duties are carried out in accordance with the relevant service procedures on a timely manner.
Continuously strive to delight customers towards achieving the highest degree possible levels.
Respond promptly to all service customer queries, communications and requests.
Ensure all customers are handled with total honesty and courtesy.
Interact with all potential and actual customers so as to enhance the reputation of the company.
Ensure all customers are advised of delays, changes in circumstances.
Ensure all paperwork & processes to customers are clearly explained.
Should be knowledgeable of business policy & procedure development.
Promote and monitor service appointments system.
Plan, organize and control service operations.
Monitor customer satisfaction reports, trends & warranty.
Monitor quality control inspections, feedback reports and complaints.
Conduct weekly analysis of key performance indicators.
Present monthly performance results to Management.
Ensure service and parts coordination through regular meeting.
Ensure service facility is well maintained.
Manage team operations of staff rotations and extra working hours.
Ensuring health safety regulations are strictly adhered to.
Requirements
Bachelors Degree in Mechanical Engineering.
+ 10 years automotive background/ experience in Kuwait and/ or GCC countries.
Knowledge of service marketing and customer relationship management.
Knowledge of insurance claim process and related regulations.
Initiative, self-confidence character.
Customer service, performance, target and objectives oriented person.
Good analytic reasoning skills
Leadership, communication & peoples management skills.
Problem solving techniques.
Excellent fluency in English language.
Very good literacy in MS office apps.
About the Company
Northern Gulf Trading Group (NGT) was established in 1976 as a sole distributor for Hyundai Motors in the State of Kuwait (Passenger Cars, Commercial Vehicles and Heavy Equipment). NGT has been ranked as the third Auto Distributor in the local market in 2013 plus it has attained selective awards like the Best Business Awards Best Marketing Category for the year 2013 from Awards Intelligence - LTD in UK.
Our primary corporate values are; Sustainable Growth, Operational Excellence, People Quality, Work Environment, Personal Values, Trust and Customer Relations.
Our vision is TO BE THE BEST AUTOMOTIVE DISTRIBUTOR IN KUWAIT And to develop and implement a successful automotive business that delivers maximum customer and employee enthusiasm and superior results in cooperation with Hyundai Motors Company.