Service Manager for a Premium Car Dealership – GCC

Job description / Role

We are currently seeking an experienced Service Manager with a strong technical background for our client, a premium car dealership in the GCC. The ideal candidate must have at least 15 years of experience within the automotive industry working for a premium car brand in a high volume fast past environment.
They are looking to recruit an experienced Service Manager to ensure high quality service to customers, achievement of expected service revenues and enhancing customer retention.

Job Overview:

• Reports to After Sales Manager to update progress report on a regular basis
• To manage all Service processes and to ensure all customers receive excellent customer service.
• Maintain standards of performance of the service team through effective coaching and performance management.
• Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales) so that they are in line with brands operating requirements.
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
• Ensure all Service processes and that they are implemented in a consistent manner.
• Regularly communicates and interacts with members of other departments to develop the business

Requirements

Skills & Qualifications:

• Excellent customer service and communication skills
• Strong organizational and management skills
• Self-directed with excellent organizational and time management skills
• Ability to work with a variety of people with different personalities and backgrounds
• Team player with a positive attitude and the ability to multi-task

Preference will be given to European/Western candidates. Please only Apply if your skills and experience match.

About the Company

Aspiriti Recruitment specialises in:

• Automotive & Transport
• Industrial: Energy, HVAC, Manufacturing, Engineering
• Corporate: Finance, HR, IT, Marketing
• Digital & Marketing

We also offer career coaching, and cv writing.