Service Manager for a Premium Car Dealership GCC

Aspiriti Recruitment Group
Kuwait

Ref: KP633-468
Aspiriti Recruitment Group

The Role


The Role


We are currently seeking an experienced Service Manager with a strong technical background for our client, a premium car dealership in the GCC. The ideal candidate must have at least 15 years of experience within the automotive industry working for a premium car brand in a high volume fast past environment.
They are looking to recruit an experienced Service Manager to ensure high quality service to customers, achievement of expected service revenues and enhancing customer retention.

Job Overview:

Reports to After Sales Manager to update progress report on a regular basis
To manage all Service processes and to ensure all customers receive excellent customer service.
Maintain standards of performance of the service team through effective coaching and performance management.
Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales) so that they are in line with brands operating requirements.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
Ensure all Service processes and that they are implemented in a consistent manner.
Regularly communicates and interacts with members of other departments to develop the business

Requirements


Requirements


Skills & Qualifications:

Excellent customer service and communication skills
Strong organizational and management skills
Self-directed with excellent organizational and time management skills
Ability to work with a variety of people with different personalities and backgrounds
Team player with a positive attitude and the ability to multi-task

Preference will be given to European/Western candidates. Please only Apply if your skills and experience match.

About the Company


About the Company


Aspiriti Recruitment is the leading automotive and transport (bus and rail) industry recruitment specialistfocusing on the Middle East, African and European markets.

Founded in 2002, Aspiriti has strategically based offices in Dubai and Malta. We partner with clients to assist them to achieve their organisational goals through the sourcing of outstanding talent for their business and with candidates to help them find their right next career move.

At Aspiriti, if your business or career has anything to do with wheels then we are your recruitment partner! Our core expertise are within the following industries:

Motor vehicle and motorcycle dealerships
Truck and commercial vehicle dealerships
Fleet management and car rental companies
Commercial vehicle importers and distributors
Motor vehicle importers and distributors
General automotive companies associated with either sales, service or parts
Heavy Equipment importers and distributors
Bus transport companies
Rail, Metro, Tram and Infrastructure

Let the team at Aspiriti help you to achieve your aspirations!
This Position is closed or expired