Service Manager

Aspiriti Recruitment Group
Erbil, Iraq

Ref: KP633-515
Aspiriti Recruitment Group

The Role


The Role


• Reports to After Sales Manager to update progress report on a regular basis
• Builds relationships with key staff in the customer organisation
• Provides advice and guidance on technical matters as required
• Provide technical support to staff and on the job training
• Identifies and responds to opportunities for providing products and services to the customer
• Ensure customers and customer complaint are dealt with in the most professional and efficient way
• Ensure a quality and efficient administration process that ensures archiving, paper flow and processing of job cards
• Ensure that staff implements measures to ensure quality of customer information on the dealer management system.
• Ensure that staff implements measures to ensure quality of customer information on the dealer management system.
• Ensure that vehicles are delivered to customers in accordance with the standard service processes
• Ensure incentives are reviewed and monitored in line with time keeping sheets
• Ensure foremen, technicians are trained; conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures.
• Ensure communications take place effectively and efficiently

Requirements


Requirements


• Minimum 3-5 years’ service management experience required
• Proficient PC skills to include Microsoft Office
• Ability to manage multiple tasks and act independently
• Good track record of customer satisfaction, productive employee management and achieving or exceeding financial targets
• Exceptional interpersonal, social/networking and analytical skills.
• Good customer relation management experience
• Superior Level Communication skills.
• JLR, Nissan & Toyota brand experience will be given preference.

About the Company


About the Company


Aspiriti Recruitment is the leading automotive and transport (bus and rail) industry recruitment specialistfocusing on the Middle East, African and European markets.

Founded in 2002, Aspiriti has strategically based offices in Dubai and Malta. We partner with clients to assist them to achieve their organisational goals through the sourcing of outstanding talent for their business and with candidates to help them find their right next career move.

At Aspiriti, if your business or career has anything to do with wheels then we are your recruitment partner! Our core expertise are within the following industries:

• Motor vehicle and motorcycle dealerships
• Truck and commercial vehicle dealerships
• Fleet management and car rental companies
• Commercial vehicle importers and distributors
• Motor vehicle importers and distributors
• General automotive companies associated with either sales, service or parts
• Heavy Equipment importers and distributors
• Bus transport companies
• Rail, Metro, Tram and Infrastructure

Let the team at Aspiriti help you to achieve your aspirations!
This Position is closed or expired