Service Manager

Aspiriti Recruitment Group

Erbil, Iraq

Ref: KP633-515

Job description / Role

Employment: Full Time

• Reports to After Sales Manager to update progress report on a regular basis
• Builds relationships with key staff in the customer organisation
• Provides advice and guidance on technical matters as required
• Provide technical support to staff and on the job training
• Identifies and responds to opportunities for providing products and services to the customer
• Ensure customers and customer complaint are dealt with in the most professional and efficient way
• Ensure a quality and efficient administration process that ensures archiving, paper flow and processing of job cards
• Ensure that staff implements measures to ensure quality of customer information on the dealer management system.
• Ensure that staff implements measures to ensure quality of customer information on the dealer management system.
• Ensure that vehicles are delivered to customers in accordance with the standard service processes
• Ensure incentives are reviewed and monitored in line with time keeping sheets
• Ensure foremen, technicians are trained; conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures.
• Ensure communications take place effectively and efficiently

Requirements

• Minimum 3-5 years’ service management experience required
• Proficient PC skills to include Microsoft Office
• Ability to manage multiple tasks and act independently
• Good track record of customer satisfaction, productive employee management and achieving or exceeding financial targets
• Exceptional interpersonal, social/networking and analytical skills.
• Good customer relation management experience
• Superior Level Communication skills.
• JLR, Nissan & Toyota brand experience will be given preference.