Service Manager |
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Aspiriti Recruitment Group
Ref: KP633-515
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The RoleThe Role Reports to After Sales Manager to update progress report on a regular basis Builds relationships with key staff in the customer organisation Provides advice and guidance on technical matters as required Provide technical support to staff and on the job training Identifies and responds to opportunities for providing products and services to the customer Ensure customers and customer complaint are dealt with in the most professional and efficient way Ensure a quality and efficient administration process that ensures archiving, paper flow and processing of job cards Ensure that staff implements measures to ensure quality of customer information on the dealer management system. Ensure that staff implements measures to ensure quality of customer information on the dealer management system. Ensure that vehicles are delivered to customers in accordance with the standard service processes Ensure incentives are reviewed and monitored in line with time keeping sheets Ensure foremen, technicians are trained; conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures. Ensure communications take place effectively and efficiently |
RequirementsRequirements Minimum 3-5 years service management experience required Proficient PC skills to include Microsoft Office Ability to manage multiple tasks and act independently Good track record of customer satisfaction, productive employee management and achieving or exceeding financial targets Exceptional interpersonal, social/networking and analytical skills. Good customer relation management experience Superior Level Communication skills. JLR, Nissan & Toyota brand experience will be given preference. |
About the CompanyAbout the CompanyFounded in 2002, Aspiriti Recruitment Group is a leading recruitment consultancy in the Middle East, North Africa and Eastern Europe. We partner with clients to assist them to achieve their organisational goals through the sourcing of outstanding talent for their business. Our strategically based offices in Dubai and Malta, gives immediate access to talent and clients in key locations. Aspiriti Recruitment Group is the ultimate place to source outstanding talent or to find your next career move! |
This Position is closed or expired
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