Service Manager

Job description / Role

• Minimize equipment that is Under Repair and Awaiting Inspection and give daily updates to the Service Assistant / Hire Desk Controller.
• Responsible for disciplinary procedures to correct performance and behavioral deviations of the depot and project site engineering staff.
• Management and coaching of all Engineering Personnel to enhance performance.
• Timely execution of regular maintenance and servicing of all equipment in accordance to Aggreko service procedures.
• Ensure that all service related documentation is completed and submitted by Service Team and sent to the Technical records Department in Jebel Ali within the correct timeframe.
• Timely reaction to field equipment breakdowns (in and out of hours)
• Control of repeat failures on equipment.
• Repair and Maintenance of all equipment / fleet.
• Minimize turnaround time of equipment returning from hires.
• Ensure all equipment dispatched is prepared to the highest standards in line with Aggreko procedures.
• Ensure that site installations (to designed layout) are commissioned and decommissioned to Aggreko standards within pre-determined time frames.
• Management, identification and maintenance of all ancillary equipment. Particular attention must be given to the correct preparation of fleet electrical distribution equipment.
• Support all projects including Power Generation, Temperature Control and Load Bank hires, ensuring that full technical support is offered to all departments within the depot.
• Support all hires with electrical and mechanical assistance as and when required.
• Responsible for regular QHSE meetings with the nominated representatives from AME QHSE Department.
• Adherence to EH&S Best Operating Practices Policy & ISO9001:2000 procedures. All service related procedures must be understood and followed as per company policy. Must be able to coach and train all direct reports on Aggreko procedures including EH&S Best Operating Policy & ISO9001:2000.

Requirements

• Mature attitude, capable of working in a team and demonstrating leadership qualities.
• Willing to travel away from home depot to work in other areas temporarily.
• Capable of administration and working to written procedures.
• Experience/knowledge/qualification in a mechanical or electrical field. Cummins product knowledge or Aggreko product knowledge would be an advantage.
• Computer literate.
• Good oral and written English communication skills.
• Flexible worker, team player, physically fit, capable of working independently, customer-service oriented.
• Commitment to safety on sites and well-being of personnel
• Driving license essential.

About the Company

Aggreko is the world’s leading supplier of temporary power and temperature control rental solutions. We have been serving customers in the Middle East for over twenty years operating throughout the GCC. Aggreko Middle East has continued to grow by providing innovative power and chilling solutions to its customers and by recruiting employees who work with passion, dedication and teamwork, building new opportunities through relentless commitment to superb customer service and first-rate product quality and reliability.

At Aggreko, confidence is much more than just a word. It is the driving force behind the way we think of ourselves, the way we want the world to think of us, and the way we do business.