Job closed
Ref: HP747-192
Job description / Role
The successful applicant will be responsible for Customer Service activities in Qatar.
Key Objectives:
Service network Management
Manage ASCs, their service KPI
Manage VOCs in the country
Coordinate with local Economic/Consumer department to resolve escalation local government
Monitor, take measures to improve customer satisfaction
Understand, monitor ASC P&L
System support (COSMOS/ GSPN/ XML)
Auditing/ claim Validation
Position Responsibilities Include:
Ensure all types of service support/ KPI monitoring.
Service Network management.
Make sure ASC following Samsung process/procedures
ASC performance analysis/ Auditing
Competitors bench marking
VOC handling/ happy calls resolution/ validation
Requirements
5+ years of experience in Customer service/ Technical Support/ Operations with a reputed Consumer Electronics company
Graduate Engineer/ Diploma in Electronics/ Electrical/ Tele communication
Ability to perform and work under different conditions and a team player.
Existing experience in GCC.
Good networking with the local industry
Demonstrated ability to manage multiple partners
Self starter being able to work under minimum supervision
Please note: In the whole process of recruitment job applicants should be careful not to infringe trade secret of the company which they have been / were working for.
About the Company
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, Samsung is transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. Samsung employs 286,000 people across 80 countries with annual sales of US$216.7 billion.