Job closed
Ref: HP698-5179
Job description / Role
Honda is one of the UAE's most popular automotive brands and enjoys a presence here dating back to the 1970's when it was introduced by the Al-Futtaim family. Honda's presence in the market has grown considerably, aided of course by excellent products - a car for every occasion, motorcycles, marine motors and other power products to make lives easier. We are the sole distributor for all Honda products in the UAE and our nationwide network of showrooms cover the country to enable everybody to experience and enjoy the Honda range of products easily and conveniently.
As a Service Manager at Honda Service Center, Sharjah you will lead a team of Mechanical Technicians, Body Shop Technicians, Receptionists, Service Advisors & other workshop staff. You will be reporting to the Service Operations Manager Dubai Office.
This role has following responsibilities:
* To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel
* Plays a crucial role in identifying new business opportunities within Sharjah Emirate to ensure that monthly revenue targets are achieved every month
* Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores
* Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative
* Maintenance and upkeep of the workshop equipments to maximize utilization and minimize downtime. Initiate procurement of additional equipments in line with business growth
* Attend Service Management Meeting and present reports and matters involving the location's business and staff
Requirements
The ideal candidate will have the following experience and qualifications:
* Preferably, you should have degree/ diploma in Automobile/ Mechanical Engineering with at least 5 years experience as Service Supervisor/Branch In- charge in a reputed automotive dealership.
* Technically competent to understand the Product and customer needs and requirements in mechanical and Body & Paint Service.
* Excellent English Communication Skills, both written and verbal. Arabic speaking ability is highly preferred.
* Ability to deal with all levels of customer profile
* Should have excellent presentation, negotiating, complaint resolving and leadership Skills
* Strong analytical & administrative competence is critical for this job.
* Excellent PC Skills. Capable of using ERP system to generate management and daily /monthly workshop reports. SAP user skills are an advantage and highly preferred.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.