Service Operations Manager Defence Aerospace
This role is a technical and business support position within our Defence Aerospace business, focusing on Helicopter Engines.
Key elements of this position include:
Provide Technical Support on all models of M250 and RR300 engines to all levels of personnel at customer facilities.
Understand airframe configurations, engine installations and their operation.
Travel to customer facilities in an effort to ensure customer needs are being met.
Timely and efficient communication with all levels of customer management to educate, understand and troubleshoot engine problems.
Liaise and report back to Indianapolis on technical issues and findings clearly and concisely to ensure problem resolution is accomplished.
Define work scopes for Total Care and Warranty repairs.
Process Total Care and Warranty claims and review scrap removed from Total Care and Warranty repairs.
Interface with Regional Executives to ensure business issues are being effectively addressed and all opportunities are identified.
Act as a liaison with FIRST Network Members assigned to assist in: engine repair, component repairs, technical assistance and training.
Assist and/or conduct accident investigations and support the litigation process if required.
Identify potential failures and support engineering through data and hardware gathering to conduct a failure analysis.
Conduct customer on site training both formally and informally.
Give technical presentations at Maintenance Conferences and trade shows.
Act as a goodwill ambassador for Rolls-Royce and ensure the company is displayed in a positive light.
Identify business growth opportunities within territory and communicate to both the local office and the Indianapolis program office.
Work with OEM's and their representatives to resolve technical/business issues with our customers.
Territory: Middle East & Africa:
Ideal candidate will be based within the region, preferably Abu Dhabi or Dubai.
This role requires frequent travel within the region of responsibility and to the US on a periodic basis.
Must hold a valid passport and driver's license required to travel within the region of responsibility.
Aviation Maintenance Engineering license with 10 years aviation experience.
Proficient in speaking and writing in the English language
Experience in Repair and Overhaul of M250 engine
5 years experience with Rolls-Royce powered Rotorcraft
Bachelor of Engineering
About the Company
About the Company
Rolls-Royce is a global business providing integrated power systems for use on land, at sea and in the air. The Group has a balanced business portfolio with leading market positions.
Our name is one of our most valuable assets. It helps open doors, it attracts talented people, it differentiates us and it is a reassurance of trust in our technical capability.
Today, our brand means more than engineering excellence. It is a standard of quality across all our activities. Our brand guides our actions and behaviours and the way we present ourselves to the world as a leading-edge, international power-systems business.
It is at the heart of everything we do and everything we say. As a global company, active in 50 countries with governments, partners, customers and suppliers, having a strong, consistent brand is a great asset.
Great brands are driven by a powerful central organising thought.
'To be Trusted to Deliver Excellence is our central organising thought. It is what we aspire to become. It is the embodiment of the promise we make to our customers. In todays competitive environment, it is not enough to build great products: our customers are looking to us to deliver the best in service solutions. When we do, we build enduring relationships with our customers, partners and other stakeholders.
As the emphasis shifts towards transparency and high standards of governance and ethics, the integrity of our brand demonstrates our commitment to providing clean, affordable power to drive economic and social development in a responsible way.