Service Reception Manager - AF Motors - Lexus

Al Futtaim Group

UAE

Ref: HP698-9793

Job description / Role

Employment: Full Time

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

We are looking for a Reception Manager to join our Service Workshop in Dubai. The job holder's main responsibilities include:

* Employ means of marketing 'service' to increase the revenue and profit of respective workshop.
* Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
* Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
* Ensure the assistance to all service advisors for the efficient and smooth cooperation & dealing with all representatives of the Insurance companies regarding all relevant matters.
* Ensure high level of Customer Satisfaction for customer Retention and business development.
* Ensure reception staff staff carries out pre-booking of vehicles for Service to ensure proper workshop loading.
* Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
* Ensure proper delivery of the vehicle to the customer.
* Ensure job card is opened efficiently and accurately for quick and correct execution of the job.
* Follow-up (during service) to ensure timely delivery of the vehicle to customers with jobs carried out completely.
* Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
* Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
* Ensure equally clear and concise communication with foreman regarding job.

Requirements

The ideal candidate will have the following :

* A Diploma or Degree in automobile /mechanical engineering (Preferable)
* 7-10 years years experience in reputed automotive service center, 3 of which in a managerial role.
* Strong Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
* Strong knowledge of principles and methods for promoting, and selling products or services.
* Monitoring/Assessing performance of self, other individuals, or organisations to make improvements or take corrective action.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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