Job closed
Ref: HP698-8383
Job description / Role
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions that consists of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.
Duties and responsibilities includes the following:
* Maintain EM Appointment board as per AFM appointment procedure ( pre- booking )
* Answering all incoming telephone calls:handle callers & re-divert calls, take adequate message when required when other staff is not able to answer calls
* Greet and meet with customers when they visit the workshop.
* Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
* Help service advisors to opening service orders and making sales orders during the peak hours.
* You will explain the objective of periodic maintenance service to customers (training will be provided in-house by Al Futtaim)
Requirements
You should have at least 2 years of experience in a similar reception role.
* You must be confident dealing with people both over the phone and face to face.
* Excellent communication in Arabic and English is a must (read-write-speak)
* Must be proficient in Microsoft Word and Excel
* This is a high pace work environment, you should be able to work under pressure.
* The ideal candidate will be enthusiastic and will show initiative
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.