Service Sales Engineer – HVAC

Job description / Role

Our client a world leader in air conditioning, heating and refrigeration systems is looking for a Service Sales Engineer - HVAC for Dubai.

Service Sales Engineer

Reports To: Service Sales Manager

1. JOB PURPOSE

1. The role of Service Sales Engineer is to market coverage and secure sales growth and market share growth in all service product segments such as FPP contracts, T&M contracts, replacement jobs etc in UAE market, in full compliance with the company’s policies. Ensure all business is conducted within the frame work of corporation’s policies, ethics, quality standards and procedures.

2. JOB ACCOUNTABILITIES & OBJECTIVES

1. To scan the market (assigned territory) for identifying and developing service clientele.

2. To respond to client enquiry’s on time which involves introducing appropriate Company products which meet the client’s technical requirement and offering a tailor made solution.

3. To prepare an accurate, customer specific quotation, within the company’s policies and guidelines and get necessary approvals from the B.U./Sales Manager

4. To follow up quotations with technical support, commercial negotiations and persuade/ convince customer to place the order on the company.

5. To process the order as per the nature of the job. When necessary co-ordinate with Sales Manager and purchasing department for initiating procurement of items/goods from Company factories/vendors.

6. To prepare the invoices on the customer as per the terms of the order and get the same approved by the B.U./Sales Manager prior to issuing it to the customer.

7. To be responsible for accurate preparation of all documents assigned to the incumbent. This includes sales orders, delivery form, quotation, inquiry follow up report, win/lost report and weekly report.

8. To inquire and appraise the sales manager on the credit worthiness and commercial viability of the customers prior to extending credit facilities to them.

3. OTHER DUTIES & RESPONSIBILITIES:

1. To improve quotation closing ratio.

2. To assist on pending receivable from customer, and ensure reduction in receivable days
3. To attend and solve customer complaints within 24 hours.
4. To provide efficient, courteous and timely services to all customer requests and inquiries

Requirements

4. MINIMUM KNOWLEDGE/ EXPERIENCE/ TRAINING/ QUALIFICATIONS

A. Education/Experience:
Bachelor degree in mechanical engineering or equivalent
Degree in marketing / or business administration is preferred
A minimum of 2 years of relevant experience in a similar role

B. Specific knowledge:
HVAC, Refrigeration and Allied products
Sales and Negotiation skills
Fluency in spoken and written English a must, Arabic language is an advantage
Microsoft applications
Excellent presentation skills, excellent budgeting skills
Effective communications and business writing skills

C. Business understanding:
Excellent understanding of the company’s business goals
Local & cultural understanding

D. Ability/Skills:

Reasoning Ability: Ability to define problems & collect data. Establishes facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

Language Skills: Full capability to read, analyze, and interpret financial reports, together with technical and legal documents in English language, knowledge of Arabic language is advantage.

Mathematical Skills: High level of capability to work with mathematical concepts, apply them and their proportions to practical situations.

5. CRITICAL COMPETENCIES

Adaptability
Team Work
Business Ethics
Problem solving & Decision making
Organizing for Results
Customer Focus
Business Awareness

6. OTHER RELEVANT COMPETENCIES

Interpersonal Skills
Communication

About the Company

RS Executive is a trusted provider of executive search, headhunting and bespoke recruitment solutions.

Headquarters in Dubai, strong local knowledge and extensive regional network combined with global reach, makes us the recruiter of choice.

We work with highly successful leaders with demonstrable achievements, who can drive your business forward and help you gain an edge against competitors in an increasingly competitive world. These individuals are in the top percentile within their field, can add instant value and be instrumental to the growth and success of your organisation.

We provide confidential, practical and informed advice to both the clients and candidates that we represent. By listening to their needs, researching, then providing fast and effective solutions we build long-term partnerships with these professionals.

We exclusively recruit for C-Suite, strategic leadership and management roles across all functions of a business.

• Accountancy & Finance
• Business Development & Sales
• Engineering
• Human Resources
• Information Technology
• Investment
• Legal
• Marketing
• Operations
• Procurement
• Property
• Supply Chain & Logistics