Service Supervisor Trading Enterprises - Aftersales - Volvo

Job description / Role

Service Supervisor Trading Enterprises - Aftersales - Volvo Abu Dhabi - Mussafah

Established in 1971, Trading Enterprises is the exclusive distributor of Volvo, Chrysler and Dodge products in the UAE. In addition, it is the Distributor of Jeep in Dubai and the Northern Emirates. Across Sales, Service & Parts operations, Trading Enterprises employs in excess of 250 people and will continue to grow as the business expands through 2010 and into 2011. The division currently has eighteen outlets across multiple locations and is looking to broaden its geographical footprint to include additional Emirates. The corporate office is situated at the heart of Dubai Festival City's Automotive Park.

We are currently looking to recruit an experienced Service Supervisor to work for our Trading Enterprises - Volvo Mussafah based operation.

In this roleyour primary responsibilities will include, but not be restricted to:
* Workshop capacity planning and loading to maximise output from technicians and meet committed vehicle delivery schedule.
* Optimising productivity, efficiency and workshop output and review for continuous improvement
* Reporting of all critical technical problems to the Technical Support Manager for assistance.
* Monitoring maintenance and upkeep of workshop and equipments
* Follow up on parts not available and VOR cases.
* Reviewing and approving warranty jobs and minimising warranty waste through process audit.
* Identifying training needs for technicians and have development plan for their career progression.
* Develop Multi skill technicians and minimise turnaround time.
* Minimise workshop consumable costs through control measures.

Requirements

* Must have a 4-year Bachelors Degree or a 3 years Diploma in Automobile or Mechanical Engineering
* Must have 5 to 7 years Automotive dealership Experience
* Must have sound technical knowledge.
* Must be computer literate - knowledge of MS Office is essential.
* Must have excellent interpersonal and communication skills, both oral and written
* Must be willing to work on shifts, extended working hours in the evening and even on weekends
* Willing to work in Mussafah, Abu Dhabi

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.