Service Supervisor / Workshop Supervisor

Job description / Role

Service Supervisor / Workshop Supervisor - Talent Pool - Al Futtaim Automotive - UAE

Al-Futtaim Automotive is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centers cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.

Al-Futtaim represents some of the world's most popular and desirable automotive brands including brands including Toyota, Lexus, Honda, Hino, Chrysler, Jeep, Dodge, Volvo Ram, Automall and Al Futtaim Auto Centre (ALAC).

We are currently building our talent pool of experienced Service Supervisor across UAE. This vacancy is specifically looking after all the Service Supervisor role across all automotive brands such as Toyota, Lexus, Honda, Hino, Chrysler, Jeep, Dodge, Volvo Ram, Automall and Al Futtaim Auto Centre (ALAC). Location varies across the UAE (Dubai, Abu Dhabi, Al Ain, & Northern Emirates) depending on your preference and the need of the business.

As a Service Supervisor you will be reporting to the Service Manager and will be responsible for organizing and managing all daily repair and services on customer's vehicle as well as managing the vehicle movement in and out of workshop.

This role has following responsibilities:
* Plan, organize and manage repair and maintenance services on customer's vehicle
* To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.
* Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.
* Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
* Maintenance and upkeep of the workshop equipment to maximize utilization and minimize downtime. Initiate procurement of additional equipment in line with business growth.

Requirements

* Preferably you should have degree/ diploma in Automobile/ Mechanical Engineering
* Must have at least 5 years' experience as Service Supervisor in a reputed automotive dealership.
* Must have considerable knowledge of the methods and practices used in automotive service business.
* Must be technically competent to understand the product and customer needs and requirements
* Must have the ability to plan, organize, and supervise the workshop floor and lead the team
* Must have excellent English communication skills, both written and verbal
* Must have the ability to deal with all levels of customer profile
* Must have excellent negotiating, complaint resolving and leadership skills
* Musty have strong analytical & administrative competence is critical for this job
* Must be highly computer literate
* Capable of using ERP system to generate management and daily /monthly workshop reports.
* SAP user skills are an advantage and highly preferred

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.