Ref: MP274-256

Job description / Role

Employment: Full Time

Multinational peer organization are looking for a Service Team Leader to join there team in Dammam - Saudi the role will be to supervise the depot based service team, provide maximum availability of equipment.

Duties:

Minimize equipment that is under repair and awaiting inspection ensuring maximum availability at all times
adhering to predetermined regional target.
Sustain Global Service Centre Standards (GSCS) within working environment at all times.
Ensure all service related documentation is completed inline with company procedures and process maps.
Timely execution of regular maintenance and servicing of all equipment in accordance with company service procedures.
Identify common repeat failures on equipment to prevent reoccurrence using available data and resources and communicate to Area Operations Manager where unable to resolve.
Supervise the commissioning & decommissioning of sites whilst ensuring all company standards and BOPs are followed.
Provide technical support to clients and internal teams where applicable.
Proactively manage manpower planning to ensure maximum productivity is achieved with the resources
available in the depot.
Conduct regular equipment and site installation inspections within depot/clients sites to ensure equipment condition and site installations are inline with the companies standards.
React effectively to technical support of field equipment breakdowns in timely manner in and out of working hours when required.
Conduct induction, performance appraisal, development and training of direct reports.
Commitment to and involvement in company Orange Excellence.
Actively committed and accountable for compliance to the company Health, Safety & Environmental policies, operating procedures and compliance to local legislation including external and internal audits.
Any other duties considered related essential duties for effective operations and service as requested.

Requirements

Effective communication skills
Fluent command of English language, spoken and written
Experience in Service Mobility ERP System is desired
Effective planning organizational and time management skills
Ability to empathize and understand perspectives of others
Good Keyboard skills and Computer literate
To be able to communicate effectively with customers when required
High level of commitment and loyalty
Quality oriented with attention to details and capable of working to deadlines
Capable of working on his/her own initiative
Able to work long hours in demanding conditions
Safety: Embraces and promotes a safety culture; recognizes and acts to correct unsafe operating procedures.
Effectiveness: Income, Cost, Resource Utilization
Quality: Reliable, team work, high standards
Impact: Sustained performance through effective use of time and resource

Desired Behaviors
Courage and conviction the ability to create a sense of excitement about taking on new challenges and a belief in your capability to deliver results.
Relentless preparation recognise the need to prepare thoroughly for all important management decisions.
Drive for results a strong desire to compete against standards of excellence and achieve step changes in business results.
Holding people accountable is about the ability to give clear and unambiguous direction to individuals and teams about what they need to do to meet the organization's objectives. It includes holding people to account for the performance they deliver and confronting individuals openly and directly about shortfalls in
performance.
Building capability is about an inner desire to work to develop individuals and groups in order to increase the capability of the whole organisation.
Compelling communication is the ability to recognize that clear communication is the key to understanding.
Leading other sis about the ability to create a compelling vision of the future and to provide inspiration, clarity and direction.

Salary 90-170 SAR per year depending on experience,
Visa
Flight
Medical
Holidays 22 days per year

About the Company

BWP is a privately owned, top-end, low volume specialist recruiter with an emphasis on the Middle East markets.

The company has pedigree, a pedigree that comes with over 30 years combined experience of the local markets and from the capabilities of our staff and from their intimate knowledge of all major white collar sectors in the MENA region.

As well as our bespoke search capacity, we are also able to professionally and knowledgeably advise on all aspects of the human capital dimension; from salary surveys and recruitment strategies to general HR policy , development and training.

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